No hardware outputs in audio connections 😥

[MikaMuc]

I’m using Cubase Pro12 on a MacMini with a RME Fireface UFX+ and an SPL MADISON via optical MADI.
All analog INs and OUTs used to work properly, but now I don’t See any MADI INs and OUTS in Cubase’s audio connections.
The connection/Sync between Fireface and MADIFACE is ok. The green MADI LED is green. I also see the outputs in RME’s TotalMix but not in Cubase anymore
Also in Cubase’s studio settings I only see the analogue, AES-EBU und ADAT INs and OUTs, but no MADI …
Please help , I don’t know what to do.

Thank you!

[MikaMuc]

apple’s Audio-midi-setup also only shows analog, aesebu and ADAT, but no MADI…? Could the problem accociated with that…?

[Johnny_Moneto]

@MikaMuc

Could the problem accociated with that…?

I would think so. Maybe you can bring forward your case on the RME Audio forum as well?

[SF_Green]

I’m on Windows 10 and have an older Fireface 800, so my setting program is different. I can’t tell from your screencap above if you have a corresponding menu, but here is the first place I would check in mine given the issue stated.

[MikaMuc]

Hello and thank you. I guess in the Fireface settings is everything ok (?)

[valvehead]

At the bottom of the Fireface USB Settings window, yours is showing that it is on a USB2 bus. Are you connected through a USB hub? I wonder if that is reducing the number of channels available due to limited bandwidth.

Also, you might try updating to the latest firmware and driver. My UFX+ is on firmware v55 and driver 4.17. Here’s what my settings window looks like:

Edit: I just checked the RME manual. On page 8 under system requirements, it says that there is no MADI record or playback on USB2.

[MikaMuc]

Hello and thank you!
I guess I had the solution:
It was the cable! Maybe too long? It is about 4-5m.
But I thought a high quality Lindy USB3 cable is ok…(?).
It seems not. Now I changed to the original cable which comes with the fUFX+ and now the Bus shows “USB3” and State Host LED is blue (not orange as before).
It seems that was the solution.
BUT: I really need a longer cable. Not it lies across my desk…
Has anybody an idea which 5m cable works properly?
Thank you so much!

[valvehead]

From what I’ve read, 3m is the max length for USB3. You may be able to find a passive cable that works longer than that.

Another option is to put a powered (active) extender or hub in the middle.

I don’t have any particular parts to recommend. Just search around and read user reviews.

[jamesie]

For that you need an active extension cable.