Hi All, I purchased Wavelab Elements 6 back in 2009 (i think) and was using it on a different computer which crashed. I downloaded a Trial version of Wavelab 11 in 2022 which expired after the grace period. I did an on-line upgrade and paid the requested fee but it showed as Verification Pending. I got sent an email with and activation code, but - here’s the problem - there is no licence to verify. I have been working with Yamaha to resolve this before the 14 day period expired but with no Licence, they cannot help me. What do I do now? What did I pay for? Many thanks in advance.
Hi, please contact the steinberg support.
Thanks and greetings
I’ve worked with Steinberg Support and they have told me they cannot help me without a Licence Number. They suggested I contacted Steinberg.
Please see attached.
I’m out of options except to ask for guidance on the Forum. I’ve been a Cubase and Wavelab user since 2006
You tell me . What did you pay for?
You say you have an Elements 6 license. Okay.
This makes no sense. Trial licenses have nothing to do with the grace period. A trial expires when it expires.
What is the exact license you currently own, and what is the exact product you purchased?
Thanks for the reply.
I have a Cubase 5 and Wavelab Elements 6 on a previous Computer. I tried running the Hard Drive on my current PC - it sees the Programs but brings up an error message when I try to load - something like “unexpected interface detected”.
So I downloaded a Trial Version of Wavelab 10 which I upgraded to Wavelab 11.2 - and paid a fee for this.
I dont know what my Licence numbers are but surely Steinberg has a record associated with my email address which hasn’t changed over the years.
My thoughts are - the fee I paid was for the upgrade from Wavelab 10 to Wavelab 11.2.
I also have Cubase LE 12 which I upgraded to Cubase Elements 12 which is Activated and no problems.
I Hope you can shed some light on all of this.
There is a good chance that the unexpected interface error is that it cannot find a Steinberg eLicenser dongle (which you would have had for Cubase 5 and WL 10). Have you got this plugged in?
I will forward your request again to our support colleagues.
Sorry for the inconvenience.
Thanks for your messages. We have looked into your case and provided a solution to you by mail.
If I am understanding correctly, you purchased an update that applies to a product you didn’t actually own.
Anyway, it looks like Steinberg is trying to help you. Good luck!