No licence found! “activation limit reached”. HELP!

Hi, I have updated from c11 to c12 yesterday on my desktop and today on laptop and everything went smooth and started working today on my desktop without any problems.
Suddenly after taking a short break my c12 will not start, it’s stack on checking licenses for a bit and then it pops up the SAM saying “no license found”.
When I close everything and open the SAM alone it can see the c12 but it says “not activated” and when I hit the activate button it says “activation limit reached”.
I don’t even have 3 machines…!
On my web steinberg account , cubase 12 is nowhere to be found, can someone help me?
What’s happening? How did everything dissappeared?

ok, so instead of waiting I thought of something.

Since c12 is still working on my laptop but not on desktop and SAM is telling me that activation limit is reached for 3 machines, I thought of deactivating c12 on laptop and reactivate it on desktop which is my main machine.

I just did that and now it is working again on desktop and SAM is showing it under activated products.
After that it is now working on laptop too and SAM is showing it under activated products also.

On My steinberg account, when I go to Steinberg Licensing-based products I can see Cubase 12 but it is wrongly report that it is being used for 3 machines, which should be corrected, but I don’t know how to do it.

I only have two machines and now I can use it on both so it’s ok for now but I would like to have the option for another machine available.
What should I do?

Contact Support about your lost activation. You cannot resolve this situation yourself.

1 Like

Ok I’ve contacted support and they cleared the extra licensing registration.

FWIW they told me that a recent hardware change can mess with the software activation, which in my case was just an addition of an ssd.

Not happy about the activation being so “fragile” but not much I can do.

2 Likes

Hi everyone, I’m having a problem with my Cubase 12 pro activation, I bought Cubase 11pro last year then this year I decided to upgrade to Cubase 12 pro which then I was not eligible for (grace period) I then bought the license for Cubase 12 pro upgrade now my problem is that I rebooted my computer (Windows 10 pro) I tried to activate Cubase 12 pro but without no luck I followed all the steps which are mentioned on steinberg website but still nothing.on my steinberg account it says im using 3 computers and im only using one computer for CUBASE

Hi,

Why do you activate Cubase again, if it has been activated already, please?

In any case to free the activations you have to get in contact with the Steinberg support.

Is your computer offline time to time?

go to your mysteinberg account. double check that infact there are 3 computers registered.

if that is the case, submit a ticket to support to clear them.

Hi,

Btw, here is the same thread.