No Noteperformer playback

I can’t get Noteperformer to work with Dorico 3.5.1. I’ve read everything I could find in the forums, but no luck. Either I get no sound at all, or lousy sounds that don’t sound anything like the great Noteperformer sounds I was used to.

Help?

Thanks

PS haven’t updated my signature, but it’s Dorico 3.5.1.

I might have a solution for you, but I first need to check. Please do ‘Help > Create Diagnostics Report’ and send the corresponding zip file to ‘u dot stoermer at steinberg dot de’. Thanks