The same error message keeps coming up in Dorico despite everything being downloaded. The Dorico Pro 5 free trial works but there’s no audio in the playback, and this error message comes up every time despite having everything installed on my computer (I didn’t make any mistakes with the download-all of the files like Indian Drum Basics and Olympus Choir Micro etc is on my computer). What should I do?
(The issue is with Dorico Pro 5 free trial for windows)
Welcome to the forum Megan,
I am not an expert on installation, but if I take the error message literally , those components have to be “installed”. Downloading is the first step, but (in the Download Manager) one has to actually install the files, once they have been completely downloaded.
Megan, please do Help > Create Diagnostic Report from within Dorico and attach the resulting zip file here.
Hi, I’ve already installed all the files and it’s still coming up with the same error message.
Hi, thanks for your response. Here’s the diagnostic report.
Dorico Diagnostics.zip (1.0 MB)
Hi @meganloharrison ,
thanks for the data. Something must have gone wrong with the contents installation in your case. To get a more detailed view of it, please download the attached zip file, unzip it and then do a double click on the CreateVAEDiagnosticsReport.bat file. After a few seconds a new file VAEDiagnosticsReport.zip should appear on your Desktop. Please take that and attach to a reply here.
CreateVAEDiagnosticsReport.zip (782 Bytes)
Hi, my computer refuses to run this software because my anti-virus software thinks it’s a dodgy program. Apologies if you aren’t a scammer, but I would rather not download malware onto my computer.
Ulf is the absolutely wonderful Steinberg person who helps solve audio problems. He is identified as a Steinberg employee by the logo on his profile picture. You can find his numerous posts on this board to reassure you that he and the file are legitimate.
Would you then instead do following?
Copy and paste
echo OFF
set OUTPUTFILE=%UserProfile%\Desktop\VAEDiagnosticsReport.zip
del OUTPUTFILE >NUL 2>NUL
set INPUTDIR1="C:\Program Files\Common Files\VST2"
set INPUTDIR2="C:\Program Files\Common Files\VST3"
set INPUTDIR3="C:\Program Files\VSTPlugins"
set INPUTDIR4="C:\Program Files\Common Files\Steinberg\Shared Components"
set INPUTDIR5="C:\ProgramData\Steinberg\Content"
set TEMPDIR=%UserProfile%\Desktop\VAETempInfo
rmdir /s /q %TEMPDIR% >NUL 2>NUL
mkdir %TEMPDIR% >NUL 2>NUL
dir /S /Q /N %INPUTDIR1% > "%TEMPDIR%\VST2.txt"
dir /S /Q /N %INPUTDIR2% > "%TEMPDIR%\VST3.txt"
dir /S /Q /N %INPUTDIR3% > "%TEMPDIR%\VSTPlugins.txt"
dir /S /Q /N %INPUTDIR4% > "%TEMPDIR%\SMTGSharedComponents.txt"
dir /S /Q /N %INPUTDIR5% > "%TEMPDIR%\SMTGContents.txt"
for /R %INPUTDIR5% %%G in (*.vstsound) do (
icacls "%%G" >>"%TEMPDIR%\SMTGContentsAccess.txt"
)
echo Set objArgs = WScript.Arguments > _zipIt.vbs
echo InputFolder = objArgs(0) >> _zipIt.vbs
echo ZipFile = objArgs(1) >> _zipIt.vbs
echo CreateObject("Scripting.FileSystemObject").CreateTextFile(ZipFile, True).Write "PK" ^& Chr(5) ^& Chr(6) ^& String(18, vbNullChar) >> _zipIt.vbs
echo Set objShell = CreateObject("Shell.Application") >> _zipIt.vbs
echo Set source = objShell.NameSpace(InputFolder).Items >> _zipIt.vbs
echo objShell.NameSpace(ZipFile).CopyHere(source) >> _zipIt.vbs
echo wScript.Sleep 2000 >> _zipIt.vbs
CScript _zipIt.vbs %TEMPDIR% %OUTPUTFILE%
rmdir /s /q %TEMPDIR% >NUL 2>NUL
del .\_zipIt.vbs >NUL 2>NUL
echo Done, wrote VAEDiagnosticsReport.zip to your Desktop
pause
into NotePad and then save it as CreateDiagnostic.bat.
And then do a double click on it to execute the script.
So you see, it is everything transparent, you can check yourself what it is doing.
Hello Ulf, apologies for the misunderstanding. Here is the next VAED diagnostic report:
VAEDiagnosticsReport.zip (6.6 KB)
Thanks for the data @meganloharrison , and indeed it shows an access right problem on not all but most of the vstsound files. How this can happen during installation, I don’ know. But here is how you can easily fix it:
icacls C:\ProgramData\Steinberg\Content /grant *S-1-5-32-545:RX /T
Hi Ulf, thanks so much, HALion Symphonic Orchestra still isn’t loading in despite it being downloaded but the other VSTs have been resolved.
We will also get the HALion Symphoice Orchestra going, trust me.
But first please create another VAEDiagnosticsReport for me.
Thanks
Hi, here’s the next VAEDiagnostics Report.
VAEDiagnosticsReport.zip (8.1 KB)
Cool, it appears that you are missing one preset file, namely
FCP_SMT_027_HSO_Presets_01.vstsound
Please download and unzip that file from here and then move it to
C:\ProgramData\Steinberg\Content\VST Sound
And at last, do a double click on the new file in place.
Does Dorico then load HSO sounds?
Hi, all the sounds have loaded in now. Thank you very much for your help!
Welcome, Megan!
HELLO
I NEED TO RUN THE FILE THAT YOU RECOMMEND SINCE I HAVE THE SAME PROBLEM. CAN YOU POST THE FILE LINK AGAIN, IT IS EXPIRED
HERE IS YOUR ORIGINAL ANSWER ON OCT 29
Cool, it appears that you are missing one preset file, namely
FCP_SMT_027_HSO_Presets_01.vstsound
Please download and unzip that file from here and then move it to
C:\ProgramData\Steinberg\Content\VST Sound
And at last, do a double click on the new file in place.
Does Dorico then load HSO sounds?
Welcome to the forum @RoadLadies, but there is no need to shout. We read your postings anyway, whether they are in capital letters or not 
And here is a new link to that file.
Should you be on a Mac, in that case the file belongs into
/Macintosh HD/Library/Application Support/Steinberg/Content/VST Sound
And don’t forget the double click for the registration.