Hi, I have recently switched to a new MacBook Pro, and upon launching Dorico have encountered some issues with playback. ive watched the playback troubleshooting video that ive seen attached in other posts with the same issue, but it doesn’t solve my issue. The instruments are loading correctly int…

[Screenshot 2024-09-26 at 11.36.28] This is a screenshot of the download assistant. I was having trouble with my licensor (which is on a memory stick) so I reactivated it from the elicensor control centre on my Mac. then I downloaded the four things listed on the right but other than the pdf none …

to clarify, to make the first error message pop up I click ‘open’ on the Dorico Pro 3.5.10 Sounds Installer.

Sorry, I’ve no idea any more. Maybe @Richard_Lanyon ?

thank you for your help anyway. do I need to message him directly or will he see this message because you’ve tagged him?

In SDA, could you click on the down-arrow next to the “Open” button, and then choose “Open Folder”. That should open the folder where each installer has been downloaded to. Then could you try running the installer directly (instead of getting SDA to do it). For the eLicenser, you can download the …

Thankyou, I have done this and now downloaded it directly but still get the error message stating “some audio files are missing. please check installation” when I open a project.

Could you post a screenshot of that “some audio files are missing” error? Also, could you do Help > Create Diagnostic Report when you are running Dorico, and post the diagnostic report file here?

Unfortunately I can only post one thing on this forum at a time, and I’ve been timed out for 2 hours, but here is the diagnostic report. Dorico Diagnostics.zip (1.7 MB)

Steinberg Forums

No playback in dorico 3.5

Dorico

tlucasphillips September 26, 2024, 11:04am 13

thankyou.