‘The issue has been found and fixed and the new Cubase 10 licenses should be visible during the next five to six hours in every affected account’
Ed, I’m afraid this does not apply to the update from Cubase 6.5 to Cubase Artist 10 that i have bought and downloaded, and I’m still having a real problem getting it to recognise the license. My CB 6.5 works fine (on Windows 10) and the eLicenser Control Centre identifies the license. However, when I enter the new Activation Code - either when trying to open Cubase 10 or into the Control Centre dialogue box - i get a message that I don’t have a license that can be upgraded.
I’ve raised this with Steinberg Support and been told that I’ve bought the wrong product (Artist 10) and should have gone for Pro 10. However, Steinberg’s advertising - and the receipt for my purchase - quite clearly say that I have bought 'Cubase Artist 10 Update from Cubase Artist . .6.5/ . ’
Can anyone explain why I the CB 10 Activation Code fails to recognise my existing license or insert a license permitting use of CB 10? Have i missed out a crucial step in the download / installation process? Is my existing CB 6.5 the wrong version and therefore not compatible with the update I’ve bought - If so, how can I check? As you can imagine, I’m finding all this extremely frustrating. I may be at fault in a way I don’t understand, but from here it looks like a very disappointing service from Steinberg.