No reply after creating a support request for 10 days

Cubase
,
1

Hi,

I’ve created a support request (eLicenser issue), but haven’t received a reply in 10 days. What do I need to get this resolved?

Best regards,
Dennis.

2

Hi and welcome to the forum,

Could we (the users) help you here?

As you set the ‘Cubase-13’ optional tag, let me inform you, Cubase 13 is not using eLicenser anymore. It is using the Steinberg Activation Manager.

3

Thanks for your reply. I’ve bought an upgrade from Cubase 10.5 → Cubase 13, but my eLicenser is lost/broken. Now I’m not able to upgrade.
And still no sign of life from Steinberg support after 12 days…

4

Hi,

There is a way to proceed with the lost USB-eLicenser.

Please, get in contact with your local Steinberg Support, whose is in charge.

5

Sorry, @DelicateDonkey, I just checked the status and there is a support agent assigned and you should have receive a reply this morning.

6

I reached out to the support agent who helped me with my lost/broke USB-eLicencer. He helped me to resolve this. Still strange that my original support request is still unanswered, I think. At the moment I’m unable to verify my e-mail address it seems, so am not able to check my support request.

403 Forbidden

Attempting a prohibited action

7

Tried to logon to the support case again, today I was successful. My issue was resolved, and so are all my support cases ;-).
It has been resolved by a very helpful support employer at the “lost/broken USB-eLicenser” team, it took the “normal” support desk over 15 days to even reply. (Which by then was resolved).
Anyway, I’m a happy camper now. :wink: