No Sound on Exported Audio file

Dorico
1
I’m having a reversed issue to another lengthy post here.
I follow the Dorico 6 manual regarding how to “Export audio” file, but the exported file and no audio in it. I’ve tried the mp3 and .wav exports. My Dorico audio is fine, no issues. I’ve read several posts for earlier versions of Dorico. None seem to solve my issue in v.6.

My diagnostic file is 8.4MB and won’t load here. Where can I send it if you need it?’

Also, sending a pic of the error message.

Dorico Export Error Message
Dorico Export Error Message453×310 30.7 KB

Thanks,

Rick

2

Hi @Rick_Moore, you can upload it to a cloud service (Dropbox, Googledrive, etc..), or you can use Wetransfer, and then post the link to that file here.

3

Or send it directly to u dot stoermer at steinberg dot de
Would be also good if you could send me your project in order that I can try to reproduce the issue. Thanks

4

Link to diagnostic file:

After my initial post, I did export a successful .mp3, but I don’t know what changed.

And I’d still like to know what might have been wrong.

Thanks,

Rick

1 Like
5

Hi @Rick_Moore ,
sorry for the late reply, I finally could download your diagnostics. Unfortunately there is nothing unusual to be found in there. In the latest of the contained log files I can see 3 attempts to export, but none of them failed, the log files says three times: “2026-01-16 --* : Audio Export: Done (noError)”.
So the audio engine did not detect an error or flaw.
But could it be the well known bug in the OS or the media player? The bug goes like: You export an audio file and listen to it, then you change something and audio export again, but then the changes can’t be heard, because the media player still plays back from a cache file of the previous version.
Is it possible that something like this happened to you?

6

Not sure about that, but possible, I suppose. If I simply delete the first mp3 or overwrite it, would I need to do more? Would that eliminate the cache issue?

I don’t know if trying a workaround I read in the forum might be my solution or not - that of hitting start and stop very quickly at the beginning of the song in Dorico before exporting. I’m getting some successful exports.

Thanks Ulf

7

To circumvent the cache problem you simply export to a differently named file, a name that the media player does not know, yet, and therefore force it to read in the new file.
The other workaround with hitting quickly start/stop I have not heard about, and I would wonder how that should make a difference, but prove me wrong…