No Support Ticket

Hi thought iI would post this as a new thread as the other one has gone cold
When I try to get a support ticket all I get Is This

I am logged in to my steinberg and cubase 8.5 pro is registered Help
support.JPG

So what happens after you click on the “Steinberg distributors” button?

Hopefully you can submit a request to one of the distributors that would be listed.

Regards :sunglasses:

It depends on which country you registered your ownership in. UK, EU and USA, and some others maybe, can use Steinberg/Yamaha support. The list is on the website.

Hi I am in the UK when I click I then get this


And I end up going round in circles
Is it normally this hard to email steinberg
pic 2.png

I’m not an SB support person, but I would suggest you have a look at the address you have on file in your SB account. But I really don’t know. It could be broken too.

They have a phone number you can call too form the UK, I think.

It seems my profile thinks I am in Uruguay But in wont let me change it Help

just a thought if I create a new account can I re register cubase and my elicencer or is it stuck to my old wrongly profiled account