Download and install Steinberg Download Assistant for Windows or Mac if it is not already installed
Launch Steinberg Download Assistant and sign in with your exiting Steinberg ID or create one
Click on ‘Enter your Download Access Code’ and enter the Download Access Code(s) shown below
Select the software under My Product Downloads to get a list of download options on the right
Click the Download or Install/Install all button to continue
i got this error when launching the Cubase Pro 13 from desktop No valid license found. The program will quit now
is there any issue with this new version ?
i also try to sign out sign in from Avtivation manager no way
i also try in MySteinberg to Redeem No way
I also try on new pc No way
Can you help ?
Thaks
Hi
Thanks to try to help me
What you ask is working perfect (PSB image)
As i told before all is working perfect except that
when i launch the cubase pro 13 icon i got this error No valid license found. The program will quit now
Did you use the same credentials to log into the Download Assistant and the Activation Manager?
To ensure that you’re logged in with the same account, I’d suggest to log out from both the Download Assistant and the Activation Manager. Afterwards, log in again with the user account you used to redeem the Download Access Code. Your license should appear in the Activation Manager. If not, someone from Steinberg need to have a look, I guess.
yes use same credentials
I tried what you say log out both/ log in / redeem but No way
Do you know someone at Steinberg, any email ?
How do you open a ticket to Steinberg ?
Who could help ?
We are stuck more than one week
try on 3 pc and got same error
it seems that there is an issue with my licence and user…
i was used cubase pro 12 at least one year and all was working perfectly
I wanted to upgrade to cubase 13
Yes
i already have an opened ticket over there
They have deleted my previous licence for Cubase Pro 13.
And got a new Download Access Code for Cubase Pro 13.
i suspect that my current account have an issue.
Can i move to a new account with this new Download Access Code for Cubase Pro 13?
if yes, what is the procedure ?
You need to click on “All products” in the sidebar of the Activation Manager. Then Cubase should appear and can be activated.
Since you haven’t it activated yet, there’s nothing shown under “Activated”.
That’s strange. Are you really logged in with the same credentials? Your MySteinberg account shows your license. It’s just not activated.
What happens if you click on the circular reload arrows at the top right?
This can only happen if you are using two different MySteinberg accounts.
Email address and password must be the same as when you log in on the Steinberg web site.
Please kindly make 100% sure that this is the case.
i removed firewall and antivirus No VNP and No proxy as suggested by chatgpt…
BTW same credentials for all the platforms…
i respond on this post since i exceed the 17 posts limited by day…
