non existent PSPaudioware support

Hi, I downloaded the demo of PSP 85 ( a really nice delay ) but could not get the so called ducking delay ( automatic they say ) to work so contacted support expecting some help, the response was “read the manual” which I had already done a bout 20 times thinking I was missing something but there is no explanation of how to implement the ducking delay, I also asked them about some symbols on the vst interface that were not mentioned in the instructions but they failed to even address my question, they suggested I buy a cheaper delay that they sold which was easier to understand…so if your considering buying PSPaudioware gear be sure that you will not need to contact support, because there is none…Kevin