Nuendo 12.0.52 freeze on start-up

So happy I am with Nuendo, so annoying it is…
Maybe the problem is in reality on Windows side (Win-11-Pro, 64-bit, 22H2) but nevertheless, since today, Nuendo started crashing when loading the start screen. I was working on WaveLab 11 at that time when opening Nuendo. Everything was fine up to then…

Strange thing might be the Project folder name, where I don’t know where it comes from…
The only chance is to kill Nuendo:
And re-start with de-activated settings:

After that, projects can be opened and worked on, as long as Nuendo is not closed.

I’ve tried out several older and different Projects, without success.
Just that now a different error (eLicenser) appeared, while writing this topic…
I’m wondering why this error pops up, especially when I’m not using VST Connect at all…

Does anyone have any idea where to look for?
I’m really getting tired with every 3 months re-installing the PC from scratch…


Did you try installing the latest eLicenser Control software?

Best, Alan

Of course, even so I thought that it won’t have any impact…
It seems to be some configuration.xml issue. But Nuendo has too much of them…

Did you restart the machine through all of this? (you didn’t say one way or the other)

Did you look at the dump file in WinDBG Preview?

The licenses are checked on each launch.

Just to make it sure for the right understanding:
The SW was working fine all day long without any SW change on the machine…
Just closing and starting Nuendo / WaveLab again…
Once again, below setting does work as long as Nuendo is not closed and started up again in normal mode:

I’m not sure if it does help but Nuendo seems to freeze while/after initializing Display2.
(It is the next message after below picture, but very difficult to catch due to the short visibility)
Meanwhile I think that it’s not a Nuendo issue but rather a windows display driver issue.
I’m using an nvidia T1000 with 8GB VideoRAM

It doesn’t matter if you read my threat. With different setting Nuendo will start…
But just to answer your question: Yes of course!

This I do know very well and I know the difference between eLicensner and ActivationManager…
If there is a problem with the license, you will get a proper message. Therefore, I do think, that there is no issue with license. And it popped up just once.

If you tell me how, then I’ll give it a try…
(Sorry, I don’t know about WinDBG Preview)

It’s just a way to check what the crash was, and really is only good to get a hint for troubleshooting, especially if it’s a plugin causing the problem. Many times there’s no human-readable info in there. It’s worth sending it to Steinberg though, they have statistics on types of crashes.

Here’s a link WinDBG Preview

I don’t know what the issue is exactly, but if it doesn’t happen after a restart, doing a force quit of the Synsopos process can get things going that’s effectively why restarting can fix the symptom.

Is that actually a # sign? Have you edited the field?

Thanx, I’ll check it if I can find some hint…


But this doesn’t seem to be an issue because Nuendo starts without user preferences. And the # comes from Nuendo due to long file/directory names that won’t fit inside. During a normal start-up you can click inside this field and see the full name…

I’ve just installed the latest Display driver from nVIDIA (and yes, of course, I’ve re-started the Machine…) but no change…

This process is not running (at least, I couldn’t find it in the running processes…)

Unfortunately, for me “wdmaud” doesn’t tell anything…
And especially, why suddenly? :unamused:

FILE_IN_CAB: Nuendo 64bit 2023.2.22
ExceptionAddress: 0000000000000000
ExceptionCode: 80000003 (Break instruction exception)
ExceptionFlags: 00000000
NumberParameters: 0
PROCESS_NAME: Nuendo12.exe
ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached.
000000000014e788 00007ffeb26442d3 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : ntdll!NtWaitForAlertByThreadId+0x14
000000000014e790 00007ffeb2631f64 : 0000000000000000 00000000000007d0 0000000000000000 00000000000007d0 : ntdll!RtlpWaitOnCriticalSection+0x1e3
000000000014e8a0 00007ffeb2631d52 : 0000000000000001 0000000000000001 0000000000000040 0000000000000000 : ntdll!RtlpEnterCriticalSectionContended+0x204
000000000014e920 00007ffe7f8333ef : 0000000000000002 0000000000000000 0000b1a43ccbd802 00007ffe8c703280 : ntdll!RtlEnterCriticalSection+0x42
000000000014e950 00007ffe7f8317e0 : 0000000000000000 0000000030da09a0 000000000014ea38 000000003a51a120 : wdmaud!CWasapiRenderer::GetCursors+0x2f
000000000014e990 00007ffe7f832515 : 0000000000000020 0000000000000000 0000000000000020 000000003a51a1b0 : wdmaud!CMicrosoftGSWavetableSynth::GetTimeNow+0x40
000000000014e9d0 00007ffe7f830d15 : 0000000000000000 0000000000000006 000000002cf39bf0 000000002cf39bf0 : wdmaud!CMicrosoftGSWavetableSynth::SendMIDILongEvent+0xc9
000000000014ea20 00007ffe7f830fb5 : 000000002cf39bf0 00007ffe8c6ecefa 0000000000000040 000000003e5e8580 : wdmaud!CMIDISynthTask::MODMLongData+0xd1
000000000014ea50 00007ffe7f81c499 : 0000000000000000 00007ffe8c6e5812 0000000000000001 0000000000000001 : wdmaud!SwModMessage+0xc1
000000000014ea80 00007ffe8c6e75d0 : 000000003828b610 0000000000000070 0000000000000000 000000002cf39bf0 : wdmaud!modMessage+0x5dd9
000000000014eb30 00007ffe8c6e88a5 : 000000002cf39bf0 000000003ab47040 0000000000000070 000000003828b610 : winmmbase!midiMessage+0xb0
000000000014eb70 00000001415a4716 : 0000000010eb5230 000000002cf39bf0 000000003828aa80 0000000010eb5230 : winmmbase!midiOutLongMsg+0xb5
000000000014eba0 00000001415a491c : 0000000010eb5230 0000000010eb51f0 0000000010eb4ff0 0000000000001050 : Nuendo12+0x15a4716
000000000014ebd0 00000001415a4347 : 0000000010eb51f0 0000000010eb51f0 0000000010eb5230 000000000014ef00 : Nuendo12+0x15a491c
000000000014ec20 000000014170d89f : 000000000014ed90 0000000010eb5090 0000000010eb51f0 0000000010eb4ff0 : Nuendo12+0x15a4347
000000000014ec70 000000014170d647 : 0000000010eb5090 000000003ab47040 0000000000000000 0000000000000020 : Nuendo12+0x170d89f
000000000014ecb0 0000000142aa7846 : 000000003ab47040 0000000010eb5090 000000000014ef00 000000003ab47040 : Nuendo12+0x170d647
000000000014ed10 000000014174d89f : 000000003ab47040 00000000383a8a60 000000000014ef00 000000003e5e8c10 : Nuendo12+0x2aa7846
000000000014ed60 000000014174b453 : 000000002d3ba6a0 000000000014ef20 000000003ab47040 000000003ab47040 : Nuendo12+0x174d89f
000000000014ee40 0000000143d0cdda : 00000000006cb0d8 000000000000002a 000000003a5df860 00000000142bf0f0 : Nuendo12+0x174b453
000000000014ee70 0000000143b0121f : 000000000014ef20 0000000143b5e487 000000000014ef40 00000000006cb050 : Nuendo12+0x3d0cdda
000000000014eea0 0000000143d0c057 : 00000000006cb050 00000000028d9f70 000000000003056a 00007ffe00000024 : Nuendo12+0x3b0121f
000000000014eee0 0000000143d3fea8 : 000000000014ef20 00000000006a43a0 000000000000d37d 0000000143d0cdc0 : Nuendo12+0x3d0c057
000000000014ef80 0000000143f8d760 : 000000000003056a 0000000000000000 0000000000000000 00000000006a42a0 : Nuendo12+0x3d3fea8
000000000014efb0 000000014400c532 : 0000000000000001 0000000000000000 0000000000000113 000000000014f1f0 : Nuendo12+0x3f8d760
000000000014efe0 00000001442e47dc : 000000000014f590 0000000080000022 00000000028c5a38 0000000000000000 : Nuendo12+0x400c532
000000000014f500 0000000143ffee2e : 000000000014f590 000000000014f650 0000000000000000 00007ffe922f3a5f : Nuendo12+0x42e47dc
000000000014f530 000000014400c911 : 0000000000000001 0000000000000113 000000000014f748 000000000014f590 : Nuendo12+0x3ffee2e
000000000014f560 00007ffeb2238281 : 0000000000000000 00000db6a13b9c8e 0000000000000000 0000000080000022 : Nuendo12+0x400c911
000000000014f5e0 00007ffeb2237d41 : 0000000000000000 000000014400c840 000000000003056a 00000000006a43e0 : user32!UserCallWinProcCheckWow+0x2d1
000000000014f740 0000000143d3e723 : 00000000006a43e0 0000000000000000 00000000006a43e0 0000000039f29fe0 : user32!DispatchMessageWorker+0x1f1
000000000014f7c0 0000000143f8d43d : 00000000006a43b0 0000000000000010 0000000000000003 0000000144000000 : Nuendo12+0x3d3e723
000000000014f7f0 0000000143d0afc7 : 00000001462480a0 000000000003056a 0000000000000000 0000000000000000 : Nuendo12+0x3f8d43d
000000000014f820 0000000143ff747c : 000000000002065a 000000000002065a 0000000000040080 000000000002065a : Nuendo12+0x3d0afc7
000000000014f850 0000000143dcb231 : 00000000301d0430 0000000000000000 0000000000000000 0000000000000000 : Nuendo12+0x3ff747c
000000000014f8d0 0000000143d590bb : 00000000058c4570 0000000039f2a450 00000000058c4570 00000000058c45d8 : Nuendo12+0x3dcb231
000000000014f9b0 000000000e711df8 : 0000000000000000 00000000058c4570 00000000301d0350 000000000014fa51 : Nuendo12+0x3d590bb
000000000014f9e0 0000000142076cae : 000000002d4cd4f0 000000003a004ae0 0000000000000000 0000000039fd0d08 : hubservice!GetPluginFactory+0x768
000000000014fab0 000000014267dec9 : 0000000000000001 000000000069cf70 0000000000000005 ffffffffffffffff : Nuendo12+0x2076cae
000000000014fb60 000000014267bee5 : 0000000000000000 000000000014fd18 0000000000030501 0000000000000000 : Nuendo12+0x267dec9
000000000014fcd0 0000000143283559 : 00000000006a43b0 0000000000000000 0000000000000000 000000000014fdc0 : Nuendo12+0x267bee5
000000000014fd20 0000000143f8d192 : 000000000014fd70 00000000006a43b0 0000000000000001 0000000000000000 : Nuendo12+0x3283559
000000000014fd50 0000000143d0a896 : 0000000000000001 000000000069cf70 000000000069cf70 0000000000000000 : Nuendo12+0x3f8d192
000000000014fda0 00000001432832a6 : 000000000069cf70 0000000000000000 0000000000681cb0 000000000069d1c8 : Nuendo12+0x3d0a896
000000000014fde0 0000000143283d26 : 000000000069cf70 000000000014feb0 0000000140000000 0000000000000000 : Nuendo12+0x32832a6
000000000014feb0 0000000144180706 : 0000000000000001 00000001441807e5 0000000000000000 0000000000000000 : Nuendo12+0x3283d26
000000000014fef0 00007ffeb0f826bd : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : Nuendo12+0x4180706
000000000014ff30 00007ffeb266dfb8 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : kernel32!BaseThreadInitThunk+0x1d
000000000014ff60 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : ntdll!RtlUserThreadStart+0x28

STACK_COMMAND: ~0s; .ecxr ; kb
SYMBOL_NAME: wdmaud!CWasapiRenderer::GetCursors+2f
IMAGE_NAME: wdmaud.drv
FAILURE_BUCKET_ID: BREAKPOINT_80000003_wdmaud.drv!CWasapiRenderer::GetCursors
OS_VERSION: 10.0.22621.1
BUILDLAB_STR: ni_release
OSNAME: Windows 10
IMAGE_VERSION: 10.0.22621.1
FAILURE_ID_HASH: {c03adc5c-81b3-529f-7090-47b301a7568e}
Followup: MachineOwner

As nothing helped, whatever I’ve tried, if deleted the program references:
At least, I’m able again to work on my current projects without re-installing the SW again.
But now, the trouble starts to find the broken *.xml file within the 1.001 and configuration and preset files…
As a useless request to Steinberg/Yamaha, but if they do care about their customers, then they might provide a tool (someday) to copy/restore all the preferences and settings within their different SW’s. If I find the ???.xml which made the trouble, I’ll post it again…

The freeze causing file is the “Defaults.XML”. (I’ve copied all presets, etc. from my back-up to the newly initialized settings. There were no problems at all. After restoring all 49 files from the Main folder “Nuendo 12_64” the problem was back. After using again, the initial. data and exchanging file by file the problem was back with the “Defaults.xml.”. I’ll send it to Steinberg, so that they can check where the problem is related, to…
(But maybe they don’t have time for it)

I got feedback from Steinberg:
Seems to be an MIDI / BT issue in Win 10 and Win 11.

Haven’t tried yet but I’ll do so tomorrow…