Nuendo 14.20 CrashDump File-9 April 2025

Nuendo
1

Could someone at Steinberg please let me know what is crashing my system?

Nuendo 14.0.20 64bit 2025.4.9 23.37.41.042-freezedump.dmp (3.6 MB)

2

Hi,

Could you please give us a hint, when did this freeze happen?

3

Hi Martin, thanks for replying.
It crashed first on the 9th of April, first at 10:54PM, and then this crash at 11:37PM.
The previous crash is 4.7MB, so it wont let me upload here; this one is smaller, so it allowed me to.
Any info is welcome.

4

Hi,

You can ZIP the file or upload it via Dropbox (or similar service) and share the link.

With the hint, I meant, what kind of task did you do, please?

5

Hi Martin
I was referring to a previous crash that was larger, but could you please give me any info on the latest crash I just attached above here?
I don’t quite remember exactly what I was doing just before it crashed, but maybe you can see it in the crash dump file.

6

Hi Martin- BRAND NEW CRASH JUST NOW
This Crash happened just now, April 23, 2025 at 1:12 AM, and what I was doing was:
1 Expand all folders with tracks
2 Zoom out to minimum track height, (SHIFT G), and then
Zoom height in once (SHIFT H)
3 Go to Save Work Space
4 Select Global Space

  • CRASH

EDIT: it crashed right as I typed and saved the name for the Work Space.
Nuendo 14.0.20 64bit2025.4.23 1.11.29.476.dmp (2.5 MB)

Please let me know what could have caused both crashes.
Windows 10 fully updated, RME 52 Channel Hammerfall, system has been stable except for N14.0.20

8

Hi,

Reported to Steinberg. Thank you.

9

Thank you Martin.

10

Hi @JDSStudios,

Would you mind to share the Project template, please? You can find it in the Preferences folder /Project Templates.

Cubase Preferences folders are:
Mac: ~/Library/Preferences/Cubase X
Win: %appData% \Steinberg\Cubase X_64

Where the X is the Cubase version (for example 14).

With save Work Space do you mean Add Workspace not Update Workspace , right?

11

Sure will Martin.
Project Template is called jjN14.0.2 and it is attached in this message here.
EDIT File is too large, 28MB, so here is the link to Box:

Please let me know if this link is OK.

Also, to answer your last question, yes to Add Workspace.
Thanks again.

1 Like
12

Hi Martin
I was just watching Greg Ondu on the Club Cubase Live Stream of May 6, and at the 40:44m marc, somebody asked “if anyone noticed Cubase to crash when creating and saving workspaces?”
I then saw Greg O creating a few Worspaces, and Cubase did not crash. HOWEVER, the way he did it, its not how I get the crash;
he’s was simply going to Add Worspace, and creating workspaces that way.

However, the way the crash occurs in N14.0.20 is different:
Step 1: go to Organize Worspaces
Step 2. Create a Space inside the Organize Box - that’s where and how the crash is occurring, right after typing the name for the new Worspace.
So, inside the Organize Workspaces Box, not outside.
I hope this extra info may help the programmers find this bug.
And yes, sometimes it does not crash.

Regards

13

Hi,

So, when exactly does it crash, please? After typing the name or after selecting the Workspace?

14

As I type the name; I may, have had time to press Enter after typing the name, but I think it had already crashed, or it was just crashing.

15

Hi,

Thank you for all the provided information. Unfortunately, we still can’t reproduce it, we are missing something. Could you make a video screen capture, please?