Hi everyone,
2 of the Systems in our Facility have older Processors (i7 4790k).
Booth of them have a Decklink Card installed (latest Driver Version), on booth, the Decklink Card Video out and the internal Video Windows wont show any Video…only a blank green Screen, but the Timecode Overlay is shown (on booth internal Video and Decklink Card).
Two other Systems, also with Decklink, but newer Processors work flawless…
Any Ideas?
What codec on the video files?
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Video ist H264, Nuendo 13 on booth i7 Maschines ist also working flawless.
Can you try a different video file, like ProRes?
If that works, I’m guessing that in Nuendo 14 they are doing some hardware h264 decoding differently than before that possibly uses some newer CPU instructions not supported in your CPUs, or it’s trying to use the GPU and it’s failing there. Are you just using the on-board Intel motherboard graphics, or do you have separate graphics cards in the machines, and are their drivers up-to-date?
Apple ProRes is also not working.
Graphic is indeed provided by the Intel Onboard Graphic Card (on booth Maschines).
In the meantime i tryed a GeForce 1050 i had laying around…same Outcome.
So, correct me if im wrong, it looks like the CPU is not longer supportet?
No, I’m not saying that – it’s just one possibility among many, but I don’t have any specific knowledge about what the Nuendo/Cubase code is doing. The fact that ProRes doesn’t work either suggests there is probably something else going on.
When you tried the 1050, did you also disable the onboard Intel graphics, either in the BIOS/UEFI or in Windows (Device Manager)? If the system can still see both GPUs some software will still try to use the integrated GPU for things. I’m on a relatively modern AMD CPU which has integrated graphics, and although I have an RTX 3080 in the machine that I use exclusively, I have to specifically disable the AMD graphics or else Steam (for instance) does strange things and certain games will freak out or even crash.
I have the same problem.
i narrowed the problem down to the integrated gpu.
apparently it works with N13 and pt but not N14.
all was well with a dedicated (amd) gpu.
it’s weird though that 1050 didn’t work.
edit: slapped in a geforce 660ti and video works.
Even if intel hd 4600 is still enabled in bios/dev mgr
I also installed the demo Nuendo 14 on an i7 running Windows Home 10. It thinks it is running the video correctly, generates the thumbnails and even exports the picture with alternate sound to a file which plays perfectly elsewhere (Microsoft Photo etc) - but nothing but a green screen, even on pause/stop.
No word back from support in a week, though I’ve just asked them again. I just have the laptop, no video cards or external boxes to try. Any other tips?
Does your laptop have a dedicated GPU or just integrated?
I have a laptop on Win 10 but it has a dedicated GPU, seems to run just fine in N14.
You could try using an earlier Nuendo version in the meantime.
Just integrated. Thought perhaps it didn’t like DirectX 12 from the automatic Windows updates.
Funnily enough I am using an earlier version of Nuendo in the meantime - Nuendo 4 on an ancient Macbook is all I have that is working with picture … just! I’m sure N4 doesn’t work with W10??Nuendo 14 is a trial demo, and just isn’t working: I wish I could trial N13 instead …
You may or may not get anywhere making sure your Intel integrated graphics drivers are up-to-date. Otherwise on that particular laptop you are probably out of luck.