Hi everyone,
2 of the Systems in our Facility have older Processors (i7 4790k).
Booth of them have a Decklink Card installed (latest Driver Version), on booth, the Decklink Card Video out and the internal Video Windows wont show any Video…only a blank green Screen, but the Timecode Overlay is shown (on booth internal Video and Decklink Card).
Two other Systems, also with Decklink, but newer Processors work flawless…
Any Ideas?
What codec on the video files?
1 Like
Video ist H264, Nuendo 13 on booth i7 Maschines ist also working flawless.
Can you try a different video file, like ProRes?
If that works, I’m guessing that in Nuendo 14 they are doing some hardware h264 decoding differently than before that possibly uses some newer CPU instructions not supported in your CPUs, or it’s trying to use the GPU and it’s failing there. Are you just using the on-board Intel motherboard graphics, or do you have separate graphics cards in the machines, and are their drivers up-to-date?
Apple ProRes is also not working.
Graphic is indeed provided by the Intel Onboard Graphic Card (on booth Maschines).
In the meantime i tryed a GeForce 1050 i had laying around…same Outcome.
So, correct me if im wrong, it looks like the CPU is not longer supportet?
No, I’m not saying that – it’s just one possibility among many, but I don’t have any specific knowledge about what the Nuendo/Cubase code is doing. The fact that ProRes doesn’t work either suggests there is probably something else going on.
When you tried the 1050, did you also disable the onboard Intel graphics, either in the BIOS/UEFI or in Windows (Device Manager)? If the system can still see both GPUs some software will still try to use the integrated GPU for things. I’m on a relatively modern AMD CPU which has integrated graphics, and although I have an RTX 3080 in the machine that I use exclusively, I have to specifically disable the AMD graphics or else Steam (for instance) does strange things and certain games will freak out or even crash.
I have the same problem.
i narrowed the problem down to the integrated gpu.
apparently it works with N13 and pt but not N14.
all was well with a dedicated (amd) gpu.
it’s weird though that 1050 didn’t work.
edit: slapped in a geforce 660ti and video works.
Even if intel hd 4600 is still enabled in bios/dev mgr
I also installed the demo Nuendo 14 on an i7 running Windows Home 10. It thinks it is running the video correctly, generates the thumbnails and even exports the picture with alternate sound to a file which plays perfectly elsewhere (Microsoft Photo etc) - but nothing but a green screen, even on pause/stop.
No word back from support in a week, though I’ve just asked them again. I just have the laptop, no video cards or external boxes to try. Any other tips?
Does your laptop have a dedicated GPU or just integrated?
I have a laptop on Win 10 but it has a dedicated GPU, seems to run just fine in N14.
You could try using an earlier Nuendo version in the meantime.
Just integrated. Thought perhaps it didn’t like DirectX 12 from the automatic Windows updates.
Funnily enough I am using an earlier version of Nuendo in the meantime - Nuendo 4 on an ancient Macbook is all I have that is working with picture … just! I’m sure N4 doesn’t work with W10??Nuendo 14 is a trial demo, and just isn’t working: I wish I could trial N13 instead …
You may or may not get anywhere making sure your Intel integrated graphics drivers are up-to-date. Otherwise on that particular laptop you are probably out of luck.
Thanks ManChicken for your advice a couple of days back. I went onto the Lenovo support and had an automatic update done (not including video drivers), then manually downloaded the latest available Intel VGA driver for my machine, which was from 2016. I haven’t installed it (yet) however as I was prompted that the existing Intel (R) HD Graphics 5500 driver was more recent. I’m hoping Steinberg might finally see my help request from 2 weeks ago with the info I’ve given them since and chime in… Might anyone here recommend a driver more recent than the 5500 driver already installed or clarify if that one should work or not (with other machines) with Nuendo 14? Thanks again, Jez
I downloaded another Intel graphics driver - which said it was for the Intel(R) HD Graphics 5500, and the ‘latest’ :
win64_15.40.5171.exe
What I have installed, presumably from one of the uncontrollable Windows updates, is
Intel(R) HD Graphics 5500 (20.19.15.4624)
Anyone with any knowledge of either of these drivers able to help? Should I install the win64_15.40.5171 ?
Is Steinberg looking at the forum posts and aware of issues talked about? I have had absolutely no reply to my support request on this issue from 4 weeks ago.
Hi,
for one of my Systems the Problem ist solved by installing an Geforce 1050.
I now have propper Video on booth, the internal Videoplayer and the Decklink Card.
I think Jez’s problem is that it’s a laptop, so unfortunately they’re kind of stuck.
@Jez_A Updating the driver may or may not help, though I’m not sure if the one you downloaded was the right one for your particular computer as it’s integrated into the CPU. You mentioned awhile back it was an i7 but not which generation, which matters. See https://www.intel.com/content/www/us/en/support/articles/000090440/graphics.html
Hi Lief and Manchicken,
Michael at Nuendo did get back to me and since then I installed Nuendo 13 which sadly seemed to have exactly the same issue (though the video screen was black not green).
My i7 is a Lenovo laptop U31-70, with processor
Intel(R) Core™ i7-5500U CPU @ 2.40GHz 2.40 GHz
64-bit operating system, x64-based processor
Installed RAM: 8.00 GB
I ‘think’ from the Intel site I found the ‘right’ update but nothing looking through seems to match my machine completely. The one I found was based on its being compatible with the 5500 HD Graphics. On the Lenovo site it only offered me a VGA driver ‘upgrade’ which was already older than that installed. I’m tempted now to try to try to install the downloaded ‘win64_15.40.5171.exe’ although the existing driver is ‘20.19.15.4624’ which seems like it might be a different ‘family’ of drivers altogether … So I’m hoping someone might understand if I’ve chosen the right driver or not.
Looking at Device Manager > Display Adaptors I appear to also have an installed NVIDIA GeForce 920M, (Driver version: 21.21.13.7654 dated 29 Dec 2016) on the computer … for games, which I’ve never used - though I’ve opened it (GeForce Experience) to have a look. Nuendo doesn’t seem to see this however. (FWIW, the updates available are ALL ‘game ready’ not ‘system ready’ so I don’t now whether it’s any use for Nuendo, anything else, or whether it would just interfere with editing programs anyway). Ideas?
Addendum to above - I’m downloading ‘win64_15407.4279.exe’
It is the 4th generation driver but says it is suitable for my “5th Generation Intel Core processors with Intel HD Graphics 5500.”
I hope I’m right this time - and hope indeed that Nuendo 12+ copes with this HD Graphics 5500. My computer was given me by a friend and ran Nuendo 8 on it with success but that was years ago and not my dongle (and its uninstalled too) - the video compatibility could have changed any time over the years since then.
So, a couple of days later and my Lenovo refused 3 attempts to install ‘win64_15407.4279.exe’ manually to replace the existing ‘‘20.19.15.4624’’ driver, both through running the .exe and through Device Manager’s ‘update driver.’ I also couldn’t install the ‘Intel-Driver-and-Support-Assistant-Installer.’
Michael at Nuendo support got me to check what the Open GL Version was on the installed driver (that seemingly can’t be changed) as OpenGL 4.6+ support is apparently the minimum required for H.264 hardware decoding … and mine turns out to be 4.4.
The upside is that, whilst Nuendo 13 also wouldn’t play the H.264 mp4, I found that Nuendo 12 does (albeit - with the file I was trying - with some difficulty). Other h.264 files meanwhile play back fine on N12 (but not N13 or 14), but these are ones I knew previously worked with Nuendo 8 (and some on this laptop).
If anyone can recommend trying different codecs to H.264 or different video file formats to mp4 - which might play properly with my seemingly permanent OpenGL 4.4 limitation - please chime in. I’m hoping that even if Nuendo 14 is too advanced for my laptop I might be able to get Nuendo 12 fully functional on it with a N14 license. Cheers, Jez
Hi All,
(had to re-write the following to: Now it is working. Not yet sure, whether stable.)
Was also struggeling with this issue. SInce Nuendo14, no more video display. Thumbnails and so were working. With Nuendo 13, video was working fine.
My system:
- Intel i9900k with HD Graphics 630
- Nvidia GForce GTX 1080 TI (Info: Need both graphics adapters)
- Win10 22H2.
The CPU-chip HD-Graphics 630 does support OpenGL 4.6 (found on Intel web-page).
Updated drivers for HD-Graphics to 2135, which was released a few weeks ago (filename gfx_win_101.2135.exe). Performed a “clean installation”, which removes old drivers and files.
Addition:
Had almost given up. Did some double-checks with Nuendo13, where video was always working nicely.
By chance, I spotted the following: When connecting a previously unconnected HDMI-Port (from the HD630) to a different monitor, I shortly noticed the Video Window from Nuendo14 (!).
Connected an additional monitor to now have one monitor connected to all ports. After some further experiments with Nuendo13 and Nuendo14 it kind of stabilized for Video to be working.
Did also experiment around with the “Project Setting → Project-Frame-Rate”. There is the button “Get Frame Rate from Video”.
With an older project (only a few months old), video was still missing. After re-opening and saving it, video was working also here.
To be honest: I don’t know, what made the difference. Perhaps the chaos in my brain. 
Perhaps, my notes provide one or the other hint on this issue.
Regards, Juergi