I own two eLicenser usb “dongles” which came, many years ago, when I bought two Steinberg products (Cubase SX and Hypersonic).
After a long time, I have recently renewed the hardware of my PC (new motherboard, CPU…) and I started having some problems with those dongles: sometimes they seem to “confuse” the USB controller (or maybe the operating system, Win10 in my case), which fails to correctly detect them, resulting in Cubase failing to start (with no error messages, just an endless wait) and the eLicenser Control Center trying and trying to read the dongle (SYNSOPOS.exe process starting and quitting again and again).
To unfreeze the situation I have to remove the dongle, kill all the involved processes, re-connect and try again, until eLCC finally “sees” the dongle and then lets Cubase start; after that (at least until now) Cubase runs normally throughout the whole working session.
Initially I thought that maybe the dongle was defective (the coincidence with the switch to the new hardware would have been a bit strange, though) and so I transferred both my licenses to the other dongle (which I kept as a spare), but nothing changed: sometimes, with no apparent reason, the problem occurs.
I also tried using USB2 ports instead of USB3 ones, with no results.
Moreover, I have just upgraded my SX license to a Cubase Pro 11 one and everything went well: eLCC accepted the new activation code and flawlessly upgraded the license, thus proving that my dongles are actually compatible with the latest eLCC releases and also with the most recent Cubase licenses. In fact Cubase 11 runs perfectly… apart from the times when it struggles to start due to the above.
So I came up with a suspicion: maybe the firmware of the old “long” dongles has some incompatibility problems with current PCs ?
Can such a hypothesis make sense?
If so, is there a way to update that firmware?