Pad shop license issue

Cannot get Pad Shop to activate properly. Keep getting the “no license found” error message, then, delete instrument from rack and reopen and no license found disappears, but have to reset instrument. Have tried everything, reinstall, reinput license code in download manager etc. Win 11 Cubase Artist 12.0.52

Have just uninstalled and reinstalled everything. still same problem

But: did you open the Steinberg Activation Manager?

yes. Cannot find anything of use there.