This situation has become ridiculous. It has now been almost 24 hours and it is still not possible to activate this Cubase update. I got up this morning and said to myself: “Well, Matthias asked us to be patient given the high volume of activation requests. The server cannot meet the demand … ”.
24 hours later it still cannot meet the demand and I have a new message: “No license can be selected for an upgrade”. Wow! Does this mean that the Download Access Code and the associated Cubase Update Activation Code are now obsolete and that I will need to make arrangements with Steinberg Customer Service to get a new product access code that I couldn’t even use once.
My dear friend Matthias, I am a very patient person, but when the going gets ridiculous, patience ends up wearing off.
I don’t question the quality of the product, however I question your ability to handle the situation. Steinberg should anticipate this kind of situation when updating such a popular product and put the measures in place to satisfy customers.
Currently, the situation is exceedingly annoying and unpleasant for the customer, and it should be embarrassing for the company.