Cubase Essentials 5 is a downloadable upgrade. Can someone help me please. The upgrade I downloaded was Cubase 5 Essentials. I’m a busy working single Dad - and I’ve called the Steinberg helpline, which is a German number - was told all I had to do was submit a request form and in some unspecified time I’d get the download link to re establish my purchase. The guy did say I’d get an automated email to tell me that they were dealing with my request. It’s been a week now and I’ve had no such email, so now am supposed to find time in my working life during the week to call back and it’s beginning to feel like a fruitless quest.
I like Steinberg products, but this kind of customer service is appalling. I bought the item with good money and it shouldn’t be so hard for me to retrieve it. The request forms are overly convoluted, and some of the fields actually don’t work as they should. I’ve sent two of late and heard nothing back. So, two questions
- How do I simply retrieve my purchase
- Who can I write, email, whatever, to effectively complain to if I’m getting no joy.
Thanks to anyone who can help me resolve this.