PreSonus Faderport 8 not working with Cubase 10.5 or 11

I’ve been using my PreSonus Faderport 8 on and off with Cubase for a couple years now, and I’ve never been able to get it to work right. I’ve gone through all the setup stuff and tried multiple variations, but while many things work quite a number of others don’t. Some examples include:

  • The “Click” button (F6) never does anything. I can even custom configure it in the Studio / Studio Setup / Mackie Control section, assigning custom commands, and the button never does anything. This is true of a number of the other “function” buttons as well, and I know the buttons are good because they work properly with PreSonus Studio One.
  • The “ARM” button doesn’t do anything.
  • The Play/Pause button transport control will start playback but will not pause.

I’ve tried changing the Mackie control mode but neither “Compatibility” nor “Cubase” make the device work properly. I’ve tried multiple different USB ports of different sorts and that makes no difference. The articles I read suggest that it all worked fine until around Cubase 9.x but that problems have existed since. I even found a site (in Spanish) that claimed to have developed a “patch” that fixes all such issues, but that site seems defunct, and articles posted claim that the new “Cubase” compatibility option for Mackie Control fixes the issues, but it doesn’t.

Again let me stress: I know there is nothing wrong with the Faderport 8 unit itself as everything works properly with PreSonus Studio One. It is also updated to the latest firmware as of 12/20/2020.

In short, my question is this: has anybody managed to get a PreSonus Faderport 8 working properly in Cubase in total? And if so, how? Thanks in advance.

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Unfortunately I don’t have a FaderPort, so I can’t comment to the specifics of your situation.

However, in my never ending quest for the ultimate external controller setup, I’ve encountered similar frustrations to yours. And my bottom-line sentiment has become to abandon the Mackie protocol and configure my external controllers as Generic Remote.

Doing that is obviously more work at the beginning, but it does give a lot more flexibility. So there’s a long term reward for the extra work.

Can you configure your FaderPort as not using the Mackie protocol? If yes, that would make it easier to configure it as Cubase Generic Remote.

…and have you tried it using the Mackie HUI protocol? It’s mentioned on their site as well.

But I do agree with Nico5, for the same reasons.

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First, thanks to @Nico5 and @steve for the helpful replies. Let me say to both that:

  1. I’ve already tried using the FP8 in Mackie HUI mode, but that results in even less stuff working properly. Between MCU and HUI, the former seems the better choice.
  2. I just started investigating using it as a Generic Remote, having just read a few articles on the PreSonus site on how they added a new special “MIDI Mode” in a recent firmware update, but so far I’m having trouble figuring out what some of the controls do.

In particular, for example, the click button is one I desperately wish to work. Maybe that’s silly of me, but I am constantly turning click on and off during my normal workflow, so having a dedicated button is a big deal to me. While using a monitoring tool like MIDI-OX usually lets me figure out exactly what data a given control surface is sending, in this case the “Click” (F6) button on the FP8 shows nothing.

I’m not exactly a n00b when it comes to MIDI, but I’m a bit baffled insofar as it seems to send nothing at all: no program change, no note data, no controller data, no sysex, etc. I find this to be the case for some of the other controls as well, though most of them send easy-to-capture note on/off, controller data, etc. I find it a little baffling. Any resources folks have would be appreciated, as it seems like coming up with my own full-blown MIDI definition is my best hope.

If I understand the FaderPort 8 manual correctly, you may have to tell the faderPort to be in some sort of Midi Mode and then also tell Cubase to send and receive on different USB ports (“Presonus FP8 MIDIIN2” and “Presonus FP8 MIDIOUT2”)

Side note: When trying to trace what Cubase sends to the Generic Remote, loopMIDI is a great utility that allows you tore-route messages from midi software to other midi software (e.g. from Cubase to Midi-OX): https://www.tobias-erichsen.de/software/loopmidi.html

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First, thanks for the details on setting up MIDI mode. That’s exactly what I started trying to work with. And I can verify, for any interested parties, that the “shortcut” now possible (i.e., pressing both shift keys to toggle MIDI mode on from any other mode of operation) does seem properly to leverage what I configure in MIDI mode.

Aha! The version of the FP8 manual I found on the PreSonus site was also out of date! That newer version shows me on page 60 that the “Click” button sends MIDID CC 30, though I don’t see that in my MIDI monitor at all. I’ll have to monkey around with it a bit more and see if I can figure that out. Thanks for the info.

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Hi, in the documentation they make it clear that “Click” won’t work in Cubase.
I think that this is simply impossible because Cubase doesn’t allow you to control the bpm or the click volume via variables in your Remote Device. In other words there is no way to map the bpm or click controls in Cubase to an external MIDI controller (and in particular Faderport).

Besides that, the MIDI mode in Faderport is broken (the faders send the correct CC values to the host but when the host sends them values they are not updated correctly) however this is not Steinberg’s fault but Presonus’ (the same problem occurs with Studio One). I’ve posted a question in their forum with detailed seps to reproduce it: https://answers.presonus.com/62143/bug-faderport8-not-updating-its-faders-correctly-midi-mode Feel free to add comments on it or to vote it!

Regarding the @drmq post, thanks for the information, but I think perhaps I was unclear. I’m not trying to set the BPM or click volume, I’m simply trying to toggle the click on or off. That particular feature is a command named “Activate Metronome” under the “Transport” set of functions and should be able to be mapped to any control surface. For what it’s worth, PreSonus is responding to my support request, so if I get any information worth sharing I’ll post it here.

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