Pro 10 crashes

Cubase
,
1

Hi there,
I am as well experiencing regular crashes using Pro 10 on Windows 10 with a brand new Desktop ASUS 8GO Ram 64bit. I have purchased Cubase Pro 10 in May 2019 and finally am stuck with an issue on the software - I have, so far, changed all connecting cables, even a guitar, tested the Steinberg UR44 on previous computer running with LE7 (all fine) - so it has something to do with Pro 10.
I saw from similar issues in the forum that you would want to consult the CrashDumps file - it is attached.
I could not record one single complete project since May, as this issue is recurring and completely unpredictable wether I record analog instruments or even play 1 or 2 tracks back.
Should I go down a version and if yes, will you refund the price of this supposedly top version if it appears not able to run smoothly on/with my equipment?
Cubase 10.0.20.187 64bit 2019.6.9 20.24.40.621.dmp (846 KB)

2

Hi and welcome,

Please update to the latest Cubase 10.0.30.

3

I’m also having crashing issues and I’m on the latest version using the latest version Windows 10 as well.

4

Hi,

Could you attach a crash dump file, please?

5

Hi Martin,
I am on 10.0.30 version - it took 5 minutes until it crashed during recording.
Anything else that I should do?

6

Hi,

Update to Cubase 10.0.40, please.

Is a crash dump created when does it crash? Attach it, please.

7

Updated to 10.0.40, crashes ongoing - no particular reason behind - 5-10 minutes into doing anything in a project

crashdumps file attached
Cubase 10.0.20.187 64bit 2019.6.9 20.24.40.621.dmp (846 KB)

8

Hi,

The crash you attached comes from Cubase 10.0.20. Do you have any 10.0.40 crash dump file, please?

9

OK remnd me how I access to the crash dump file?

10

Hi,

Documents/Steinberg/Crash Dumps folder.

11

Thanks Martin for sticking with me.
I reloaded e-licenser as I read something about CB 10 Pro working longer time if that is updated. However, did not change anything.
I reloaded the Cubase software completely version 10.0.40 no changes
Tried to see the Dump file - went to Documents/Steinberg/Crash Dumps - no file created there under 10.0.40
Downloaded ProcDump from the Microsoft web - no change
put the latency to 32 - then to 516 - no change
It just goes for a couple of minutes, then I get a rumbling like a false contact and the screen freezes, and Cubase just closes itself.
What can I do next, if anything ? Ask Steinberg to reimburse and go for another provider ?

12

Same issues here. The crashes started happening after the.30 update. Before the update I didn’t have any. Not sure if this is related or not.

Out of 50+ crashes I only have 2 dumps created.

13

Hi,

Use this when Cubase crashes, to get a crash dump file, please.

14

Hi,

Could you attach a crash dump file, please?

15

I attached it in my own crash thread (one of many in the Issue subforum).

Here’s the link to the dump file: