problem installing Groove Agent 3

Hi Guys,
I have great problems installing Groove Agent 3. I get a warning from Syncrosoft License control that “there are other activated processes that disturb the installation process. Please restart the computer and repeat the installation”

  • which I of course have done several times before posting this.
    I’ve killed every process i can think of (incl MS Essential virusprogram) but get the warning anyway.
    In the dongle Groove Agent 3 shows up normally. I’ve tried installing GA 3 with and without the dongle attached.
    The installation then continues and installs Groove Agent 3 normally but it gets blacklisted in Cubase - I guess because of the Syncrosoft thing but maybe that’s not the reason…
    I’ve tried removing the blacklist.xml file but it turns up again when starting Cubase with GA3 blacklisted.
    I can run Groove agent 3 as a standalone but it doesn’t find the samples.
    Any suggestions ?
    Mads

After you install GA3, install the latest eLCC from http://www.elicenser.net/en/latest_downloads.html

Is your GA3 license seen now? Delete the blacklist file, are you able to see it in Cubase?

Be sure to update Cubase to 7.0.6 and update GA3: http://www.steinberg.net/en/support/downloads/groove_agent_3.html

Thank’s,
all is well now :slight_smile:
btw - support wrote this:
try installing the latest version of eLicenser control center from http://www.elicenser.netbefore installing GA3.
In case that doesn’t work either then copy the entire content of the GA3 DVD to your hard drive. Then locate the Licensecontrolsetup-file in Additonal content -> PC -> Copy protection driver -> and remove it before running the GA3 installation from the hard drive…

Mads