Problem with updating to Dorico 6.1

[Ravindran]

I updated to Dorico Pro 6.1 today through the Steinberg Download Assistant, which shows that all components (including the new Etude Elements) as updated to the latest version. However when I start Dorico Pro 6.1, I get an error message that Etude elements is missing. Despite reinstalling Etude Elements a number of times the error msg continues to appear and the Etude Elements library appears as locked in the media bay. I am enclosing the relevant screenshots. How do I resolve this issue? I own license for Dorico Pro 6.

Dorico Diagnostics.zip (679.0 KB)

[Ulf]

Hi @Ravindran , please read fully Daniel’s announcment, especially the part about refreshing the license.

[Ravindran]

Thanks Ulf, I tried Shift+Click on refresh button on the Steinberg Activation Manager and it seems to have resolved the issue.

[Ravindran]

Is Etude Elements library available for the Dorico iPad version too? On updating the iPad version I don’t find the Etude Elements library.

[Ulf]

According to our website it is, yes.

But I have no idea how or where to get it from.

[dspreadbury]

If you have an active subscription or the Lifetime Unlock in-app purchase, Etude Elements is available in Dorico for iPad. Go to the Reset Sounds menu item in the application menu at the right-hand side of the toolbar, and tap the Download button in the dialog that appears.

[Ravindran]

Thanks Daniel, yes I do have lifetime unlock, I have reset the sounds and yes its now functional.

[Dafydd]

has not worked for me on a Mac. anyone know why?

[Ulf]

Hi @Dafydd , then you might have a different problem. Let’s see, please do the following:

Please open a Terminal and into there copy & paste the command (and after that press the Return/Enter key):

ls -la /Library/Application\ Support/Steinberg/Content/VST\ Sound

The output please copy and paste into a text file which you need to zip up and can then post here as an attachment. Thanks

[Dafydd]

How to open a terminal on a Mac?

[jesele]

It’s in the apps→utilities folder. cmd+shift-U should open the folder from the Finder. Or the Go menu in Finder.

Jesper

[Dafydd]

and each time I click the refresh button whilst holding shift I get the same message ‘An E Licenser problem occurred. Your eLicenser initialisation is hanging ….. restart the computer’

. And then this loop begins again, no change or result! I sent the zip file from Terminal by email

[Ulf]

I’ll send you tomorrow a description how you can disable the ELicenser. It’s late in this part of the world

[Dafydd]

Many thanks!

[Derrek]

And it appears to have been a long day answering basically the same question over and over again. Sorry you had to go through that.

[Ulf]

So here is how to disable the eLicenser:

• Open a Terminal window and copy & paste

open ~/Library/Application\ Support/Steinberg/Activation\ Manager

After hitting the Return/Enter key a Finder window will open. In there you’ll find a among others a file called settings.json
When you open that file in a text editor you will see a line that says:

“enableELicenser”: true,

Change true to false and save the file. To make really sure, reboot your machine and then try again the license refresh procedure.

[Ulf]

Many thanks for your compassion, Derrek.

[Dafydd]

Everything resolved and the sun is shining. Many thanks to everyone who took the time to write and help, much appreciated!

[Ulf]

Glad to hear that, @Dafydd .

Just to confirm, disabling the eLicenser then helped you, right?

[Dafydd]

Yes. I didn’t know what the cause of the warning was, nor its source, but now the smoke has cleared and all is well. Thank you!