Problem with UR 12

Hello everybody! I have a problem with my new UR 12. When listening to music or voice recording , the sound disappears for few milliseconds. I have a PC with Windows 10. I tried UR12 to a PC with Windows 7 and a laptop with Windows 10 (home edition) and everything works perfectly. Please help me to solve the problem

Sorry to say, but welcome to the club.
The rest of the club lives here:
and here:

You my friend have bought a dud and Steinberg cannot fix it. Apparently it is not them that is the problem but your computer. Although we don’t know exactly which computers/laptops it will work on. Lucky dip I guess. I would try and return it to where you bought it asap and not waste your time trying to troubleshoot because I guarantee your time will be wasted.