I tried to upgrade my License Control Center (18.104.22.16871) for Cubase 6. It was configured with a Cubase 5 (Full) license. It complained that there was a problem and that the eLicenser software was too old even though it was installed from the Cubase 6 CD. I downloaded and installed the latest version and then ran the Maintenance since the Cubase 5 license was now grayed out.
On running maintenance, I got an error message on step 5 of 6:
An error occurred which prevented the operation from succeeding. Please restart your computer system and try again, or contact your software vendor’s support department in case the error persists.
All other steps reported a status of OK.
I tried this a couple of times. On subsequent runs I received a message on step 6 of 6:
A communication problem occurred while accessing the license server. Please try again after downloading and installing the latest version of the eLicenser control software…
Now my Cubase 5 license is grayed out and says that the transfer is pending.
Of course, I chose to do this on a Sunday evening and tomorrow is a holiday here in Canada so I’m stuck.
Does anyone know what I’m doing wrong? The eLicenser is plugged into the same USB slot (it’s on a USB 2 HUB) as it’s always been although I may have had it plugged into a slot on the actual PC 18 months ago when I installed the update from Cubase 4 to 5. I plugged the eLicenser into a slot on the actual PC and got the same error.