Program shutdown

Cubase
1

Im using cubase 14 pro (14.0.20)
I have a mastering project open with one audio file and Ozone 11 advanced. If I leave the computer unattended for a while (an hour or so) When I come back to the computer, cubase has shut down. When I subsequently reopen it, I get the usual “its crashed” screen, send files to cubase, disable all third party plugins, etc, etc. Sometimes it has to load from a backup, sometimes not. I then shut cubase down and reopen to get all my plugins back. This is happening regularly, today so far about twice. WTF ! has anyone else experienced anything like this ?

2

Nope.
Can you upload the latest crashfiles, please?

3

Cubase 14.0.20 64bit2025.4.18 13.27.56.459.dmp (1.4 MB)
here you go mate, it just happened again

4

Hi,
the crash happens in Cubase but it is difficult to say what exactly happened to cause this:

SOFTWARE_NX_FAULT_INVALID_POINTER_EXECUTE_c0000005_Cubase14.exe

In the past, this failure message occured for all sorts of reasons (not only Cubase 14). However, that exceeds my knowledge. So, here’s the analysis for people who are more knowledgeable in this area:

image
image840×390 8.37 KB

Have you downloaded the latest Izotope 11 version? This is a number 1 culprit.
Sorry, that I couldn’t be of more help!

Good luck!

5

Are you sure you checked the correct dump file? Because I just downloaded it and I have a different result in windbg, an error in ntdll.dll:

STACK_TEXT:  
00000000`7399fb78 00007ffd`09af5100     : 00007ffd`09af4d30 00000000`00000000 00000000`00000000 00007ffd`09af6670 : 0x00007ffc`01a3ca30
00000000`7399fb80 00007ffd`09af4e66     : 00000001`3ae0f9e0 00000000`00000000 00000000`7399fd98 00000000`7ffe0386 : ntdll!RtlpTpTimerCallback+0xe0
00000000`7399fbc0 00007ffd`09ad5cbd     : 00000000`00000000 00000000`00000000 00000000`00000000 00007ffd`09ad3fe0 : ntdll!TppTimerpExecuteCallback+0x136
00000000`7399fc00 00007ffd`0892e8d7     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!TppWorkerThread+0x80d
00000000`7399ff60 00007ffd`09b714fc     : 00000000`00000000 00000000`00000000 000004f0`fffffb30 000004d0`fffffb30 : kernel32!BaseThreadInitThunk+0x17
00000000`7399ff90 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x2c


SYMBOL_NAME:  ntdll!RtlpTpTimerCallback+e0

MODULE_NAME: ntdll

IMAGE_NAME:  ntdll.dll

STACK_COMMAND:  ~130s; .ecxr ; kb

FAILURE_BUCKET_ID:  SOFTWARE_NX_FAULT_c0000005_ntdll.dll!RtlpTpTimerCallback

Which I have recently seen in another thread, but tbh I have no idea what it means, an internet search doesn’t bring any good result.
It would be a good idea to update every software involved, also the audio interface driver.

6

what are your power settings? has your computer gone to standby?

7

power settings are high performance, all settings have been optimised for cubase. The dump file is the correct one