Please, help!!! I couldn’t find any other way to contact Steinberg’s support other than posting it here.
Here is what happened:
I purchased Cubase Pro 11 using my Japanese bank’s credit card, however my settings were always set to English. Now, as I wanted to contact Steinberg’s support via E-mail, I couldn’t do it, because somehow only Steinberg Support part is set to the Japanese language and cannot be switched to English (see the screenshot below).
Even though, I tried to contact Steinberg from the Japanese page, but there is only a bunch of manuals available.
I have tried reaching “support ticket creation page” from different PCs and different browsers (insuring all the settings of both system and browser are set to English).
Yes, I’m logged in and all Steinberg pages beside “support ticket creation” are in English. So, even after browsing through all the website and support pages in English, I am eventually redirected here “https://o.steinberg.net/index.php?id=9075&L=1” and required to create a support ticked from this page, which is only possible in the English version (there is no option to submit a ticket in Japanese version of this block).
If I remember correctly, Steinberg themselves only provides support for some European countries (which are listed on the support page). The support page also states that the information on it mainly applies to those countries.
I have figured out how to quit Steinberg support loop:
If you move to another country, change your country settings in Steinberg’s account.
If you’re abroad but still want to get the support in your language/or of the country of your citizenship: choose the desired country in the settings and use vpn to visit the website.
↑ At least. it seems like it worked for me.
Option 2: As you said, in my case I can contact Yamaha Music Japan for Cubase support in Japanese or give it a try sending them an E-mail in English.