Questions about after-sales refunds

I have an order that needs a refund. I submitted the mail and work order to Steinberg and Asknet a month ago, but I have not received any response, during which I sent a new email and work order to confirm my The progress of the problem, but there is still no reply, I am sorry to bother you, but I hope that the refund can be processed faster. My purchase email address is, please refer to my last refund request email. Thank you very much