Random crashes, Cubase 11, MacOS Catalina

Cubase
1

Hi there.

Can anyone tell by this crash report what is the cause of these crashes. They seem to happen randomly, out of the blue. Cubase crashes without warning.

Process: Cubase 11 [99301].pdf (339.1 KB)

2

Hi,

iZotope Ozone is crashing:

Thread 162 Crashed:: Vst Prefetch Thread 0
0 com.izotope.audioplugins.Ozone
1 com.izotope.audioplugins.Ozone
2 com.izotope.audioplugins.Ozone
3 com.izotope.audioplugins.Ozone
4 com.izotope.audioplugins.Ozone
5 com.izotope.audioplugins.Ozone
6 com.izotope.audioplugins.Ozone

Please, make sure, you have the latest update installed. If yes, get in contact with iZotope, please.

3

Thanks for such fast answer! However, it isn’t always due to Ozone. Can you please tell me what the cause was here:

Process: Cubase 11 [8046].pdf (705.3 KB)

Edit: BTW, I do have the latest version of Ozone.

4

Hi,

You are right, this is in Cubase. I would need the source *.crash file to be able to have a look deeper. And it would be nice to know the last steps you did before the crash.

Btw, could you try in the Cubase Safe Start Mode [Disable preferences], please?

5

Where can I find source crash file?
Sadly I don’t remember what I did back then as it was nearly a month ago.
I can open it in safe mode, what then? Because sometimes Cubase will work without crash, but sometimes it will randomly crash. Impossible to predict

6

Hi,

Mac: macOS Console utility > User Reports folder or Crash Reports in macOS 10.15 (or ~user/Library/Logs/Diagnostic Reports).

Observe, if Cubase is crashing.

It would be great to report the crash immediately after, when you remember the last steps.