Re downloading elements 10

Having a nightmare of a time, I have lost Halion and Groove agent…just figure it would be easier to reinstall the whole of elements 10 and start again…however I cant seem to get that to happen either…can download and install but not get it activated…I re register my eliscence but dont get a new activation code…I get the same error everytime I try download assistant “failed to update components”…follow the online help and re install elisence center and all the other stuff…still no luck…really just need a simple step by step instruction because Im not that computer savy to dig in and find the problems…hope some one can help

Hi and welcome to the forum,

Go thru the Reactivation process, please.

Thankyou, yes I have done …several times but I dont ever get any new activation codes…

I dont get a new soft elicenser created…