I can’t get into My Steinberg either. It keeps giving me a message saying “Email and/or Password Incorrect. Please try again”. I can log into the forum no problem, why not My Steinberg? (aren’t they the same?)
So I clicked the “Forgot Password” link. It asks for my Username or Email. If I put in my Username, it requires me to “Activate” my account first (huh?). If I put in my email address, I get a “Success” screen informing me that a new password has been sent, but no email ever arrives. (And yes, I checked my spam folder).
I’ve dowloaded the 8.0.2 maintenance update, but I’m afraid to install it until I know I can reach my support account.
never mind. My password reset email finally arrived, and worked. Just needed to wait a little longer I guess. And it seems “My Steinberg” and the forum ARE separate accounts, with separate Usernames and passwords.
Didn’t work here.
The Forgot password page won’t accept my username or password.
The username almost works but gives a message that says Please activate your account first.
If I try the setup account page it says email already in use.
Hmmm yeah tricky one that… unless you contact support by email explaining the position… obviously the same email address you used for your my steinberg account… unless one of the mods on here could help possibly?