Reactivate license for Halion Symphonic Orchestra

Virtual instruments Virtual Effects and Add-ons
1

Had to reimage my operating system. Now my Halion Symphonic Orchestra does not work.

I tried to enter my old activation code into eLicenser Control Center…and it says it’s no longer valid.

So…what do I do now?

Here are the instructions on the Steinberg page:
" How to reactivate step by step

  • Install your Steinberg software on the new system.

  • Verify online, if updates are available and install them where required.
    Some installers allow for including latest updates during the installation.

  • Log in to your MySteinberg account.
    In most cases, username and email address are the same.

  • Click on the big red [Reactivate] button at the top.

  • A list of all registered licenses that can be reactivated appears.
    Select the Soft-eLicenser containing the license to be reactivated.

    • Only registered licenses can be reactivated!
      If you cannot find the license you need to reactivate please click on the button [Register eLicenser / Software] on the top left, to register your software.
      Among others, you can apply the already used activation code for registering a license.
    • Licenses on USB-eLicensers cannot and don’t need to be reactivated!
      If a USB-eLicenser or a license stored on an USB-eLicenser cannot be recognised, please note the instructions in this help article: USB-eLicenser/Steinberg Key - Details, Tips and Troubleshooting

Soft-eLicenser in the eLicenser Control Center

  • A new windows opens.
    Enter the number of the new (!) Soft-eLicenser which has been created on your new system…"

How do I get a new soft-elicenser if I don’t have an activation code to enter in the first place. Right now the product is not even listed in eLicensor Control Center.

2

Is it listed in your MySteinberg account?

The doc is saying

in your online account-- Do you see your HSO license there? (Not the Elicenser Control Center)
If you don’t, then one of two things might be going on: You did not register that SeL, or you have another Steinberg account where you did register it.
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3

It’s on my online account.

But on my SeL it is not there.

4

Then follow the instructions carefully, an dbe certain that you have read the entire page.

If you want more help please post a screen grab of your elicenser control center window- the whole window please. (you can blur the SeL serial number)