Hello,
I had previously had a 9.5 license for Cubase. Today I bought a discount Cubase 13 Pro for upgrade from the Le series. But I don’t have access to SSD that I use Cubase Le 9.5 anymore. My Cubase Le 9.5 license in my Steinberg account. When I saved the e-ijenser application on the computer I am currently using for reactivation process, “The Selected Soft-Elicenser Cannot be Reactivated because it does not contain no license.” I’m getting this mistake. I cannot reach the after -sales support unit. I find it difficult to find an authorized authority in my own country. I really need help.
Hi and welcome to the forum,
To reactivate, you have to enter the Soft-eLicenser Number is the original computer.
Hello, thank you for your answer, but my problem still persists. My Cubase LE 9.5 license appears in my account at steinberg .net. However, my new computer has the Soft-eLicenser (6.12. 10.1326) version installed. And while doing the Reactivation process, I want to do the Reactivation by using the “Copy Serial Number” option of my new computer. I encounter this message: “The Selected Soft-Elicenser Cannot be Reactivated because it does not contain no license.” Inflation is very high in my country and I paid very high fees to buy cubase 13 pro. I am very upset because I can’t solve my problem. If I can’t upgrade from Cubase LE 9.5 to Cubase Pro 13, I am ready to directly buy Cubase 13 Pro. (Paying the difference) But I can’t find an after-sales contact in Turkey.
Hi,
Most probably, you copy it from the new computer, not the old one. You need to insert the Soft-eLicneser Number of the old one.