There is a whole thread about this issue and a lot of users are experiencing the same problem. It’s one of the hottest threads in the issues forums.
Making light of this monster bug only lessens the respect I once had for Steinberg. Blame it on a simple compatibility issue on my end? Maybe you should try taking responsibility for this rushed upgrade that a bunch of people payed for and are still unable to use. An apology would would be too much to ask I presume?
The day I see a Steinberg rep acknowledge an issue without finding some way to avoid confronting it is the day I might consider coming back. I’ve been in the Reaper forums since I switched and I’m getting extraordinary support from the community there. Reading your corporate response only confirms I did the right thing. “One would only know by troubleshooting” your say? Well I hope Steinberg has at least a few people doing just that instead of relying on the paying users doing it for them!