Registration Issue - Windows XP - Cubase Artist 7

Hi there,

So I bought a copy of Cubase Artist 7, to upgrade on an old version of Cubase 3 that I had been using, whilst living in the UK. However I shortly thereafter I have moved to Hong Kong. Upon moving and trying to open up Cubase for the first time I was told, to my surprise, that I needed to activate the license. I thought that I had already registered the product prior to departure. Upon trying to go through the activation process I was told that the activation code had already been used, which seems to confirm my initial suspicion.

My worry is that I have accidentally brought my old Cubase 3 dongle as part of my move and lost the new Artist 7 dongle somewhere along the way. Hence my product is registered legitimately, however I can’t use it.

Can anyone advise how I resolve this quickly and easily?

It sounds like you are confusing “activation” and “registration”. Activation is when you download the license onto the e-Licenser. Registration is when that information is entered into the Steinberg database. First, open the e-Licenser Control Center and see what license it says you have on the dongle. If you have a Cubase 7 license on there, then just click “Already registered” if it gives you that option. My guess, I am afraid, based on the information given (if it is telling you to Activate), is that you don’t have a C7 license on that dongle. If that is the case, Support is required to help you recover it.
HTH
J.L.

sent you a PM.

Thanks Jeff. Unfortunately I don’t seem to have a reply button… presumably because this was my first ever post? Hopefully this post will allow me to open sesame and answer your PM :slight_smile:


Apparently not!

How am I meant to message you please?

You explained that brilliantly, but fundamentally that’s one and the same thing to me. I activate the license which allows me to register my product with Steinberg. a.k.a. I punch in a code and the gatekeeper in the sky tells magic goblins in my computer to do wondrous things it never before imagined possible when it was but a spec of silicon in its grandfather’s eye.

Please excuse the sarcasm. In reality I am just trying to write more posts until Steinberg realises I’m not a roving computer virus and let’s me actually PM the tech support guy that has kindly replied to my initial cry for help.

As it happens anyway for some reason I can’t see the e-Licenser on my drive, even though I get the pretty little double tap sound of a cello being plucked when I plug it in to my USB… kind of annoying. Not sure how to resolve that either, though if I could reply to kind Jeff the tech support guy I’m guessing it wouldn’t matter anyway.

Ho hum

Not sure if this is any help but if nothing else an excuse for you to keep posting and eventually be allwed to PM.

As it happens anyway for some reason I can’t see the e-Licenser on my drive, even though I get the pretty little double tap sound of a cello being plucked when I plug it in to my USB… kind of annoying. Not sure how to resolve that either, though if I could reply to kind Jeff the tech support guy I’m guessing it wouldn’t matter anyway.

Have you installed the latest elicencer software? Is this where you are looking to see if your dongle is recognised?

http://www.elicenser.net/en

Are you plugging direct to a computer usb?..these dongles don’t like hubs.

Of course you were aware when purchasing that WindowsXP is not a supported o/s for Cubase 7?
That’s not to say it won’t work, but be aware that the help you get from Sb support may only go so far.