[Resolved] Cannot Install Nor Uninstall Dorico 3. Dorico Not Functioning At All

Dorico
1

I have the latest version of Dorico 3 on Windows 10.

I’m unable to install Dorico 3 and and also to uninstall my previous version which now will not open at all. I have tried to uninstall both through Windows uninstaller and through using the Dorico 3 installer. I am able to uninstall and install other programs, this issue seems to be just with Dorico.

When uninstalling, I have the following error messages:

“String getting file security: C:\Programdata\Microsoft\Windows\start Menu\Programs\Get Last string: 5”

“Dorico 3 removal failed. Fatal error during installation. error code 1603.”

When trying to reinstall the same version, I have the following message.

“The installer has insufficient privileges to access this directory. C:\ProgramData\Microsoft\Windows\start Menu\Programs\steinberg Dorico 3. The installation cannot continue. Log on as administrator”

I have tried the following:

  • Closed my firewall and antivirus.
  • Tried both the windows Control Panel uninstaller and Dorico main installer.
  • Running installer as administrator.
  • Removed and replaced iLok.
  • Using Windows ‘Safe’ mode.
  • Looked up error code 1603 and followed suggestions.
  • Tried uninstalling and installing other programs successfully.

I’d appreciate any help with this.

Thanks.

2

Have you actually tried logging on as the administrator user on your computer? Does your regular user account have administrator privileges?

3

From a quick web search, it sounds like this error is a symptom of something getting messed up either in your current account or the installer data in the registry.

This link suggests using the Windows Installer Cleanup Tool: Redirecting

And this user found that if they created a new user account then everything worked ok (which suggests the data was messed up in their original account): error getting file security getlasterror: 5 - All Other Applications

4

Hello Daniel and Paul.

I have some good news but first I really must thank you both for replying. It is quite remarkable to have two Dorico staff members helping out in this way.

Should anyone searching with a similar problem find this thread, here’s what I did:

  • I picked up on the last error message after trying a reinstall ie;
    “The installer has insufficient privileges to access this directory. C:\ProgramData\Microsoft\Windows\start Menu\Programs\steinberg Dorico 3”.
  • I browsed to that directory then reset permissions to myself as administrator.
  • I then attempted an install of the exact same version as my previous one. This time install was successful.
  • Next, using that version’s installer, I tried a complete uninstall and this was also successful. So now Dorico 3 is removed from my system.
  • Finally, I installed the latest version of Dorico (3.1.10) which was successful.

A quick check and now Dorico 3 is working perfectly and I shall mark this thread ‘Resolved’.

Thank you again for your support.

Best wishes.

5

I’m very glad to hear that you’re now up and running