I am having trouble activating retrologue 2 on a new PC. I have a previously purchased license (bought 2021) in my e-licensed based products and a voucher code to move to the licensing model. But when I try and activate the license using the soft-elicenser before I apply the upgrade license on the new pc it says its for an upgrade of retrologue to retrologue 2. I don’t have the original license as I purchased retrologue 2. Any ideas how to resolve this and move the license to the new model. I’ve raised a support ticket #656858 on “October 02, 2024 12:05” and sent 3 messages now but no reply. Seen other posts saying same thing that they are get a upgrade errors as well.