Just updated to Cubase 15 now Retrologue 2 says it has a licence missing error.
How can that be as it was a bundled VSTi for Pro users for past few years. As its part of Cubase Pro licence it doesn’t show separately in Activation manager.
it is included in Cubase 15 pro. I have seen 2-3 others getting errors on their licenses. 1 got a problem with Cubase itself saying no license. Maybe just do a restart of the computer and run the Activation manager. I never heard from these people again about licenses so I do not know how they actually did fix it.
No joy with this as yet. Invoking Retrologue plugin under Cubase 15 (also tested 13 and 14) comes up with same message so clearly activation manager is not looking at the Cubase licence and allowing retrologue to run given its meant to be based on the Cubase Pro licence. Looks like it’s seeking a licence from earlier times when before bundle it was an additional paid for app. So here we go bugs in software licensing. No response yet from Steinberg Support so its a real pain when you can’t do what you planned. This project now being governed by the support team workflow.
Got it working now and the issue appears related to corruption of specific XML files at Cubase 15 install within my Mac User-Library-Preferences-Cubase15 folder. Now it could be as I don’t use Retrologue very often that there was a corruption in an older Cubase version XML file which got migrated on the install of Cubase 15 so possibly just a machine specific issue to me. This response might give clues to others when suffering similar licence issues. I do not know which XML preference files would link to licence checks (possibly plugins.xml or something similar) but the error of no licence didn’t really give me a starting place to look.
I identified and resolved my issue by renaming the entire Cubase 15 Preference file set and letting it rebuild everything from scratch. But still no idea of which specific file caused the no licence error message when retrologue vst3 was being loaded. It could be cache or plugin related.
Lucky for me it also resolved an Issue with my Dorico Elements 6 not loading. Cache areas re plugins would most likely be common to both programs as they use the vst3 plugin resources.
Hope this provides thoughts for anyone else hitting similar random issues.
Wiping out all XMLs however not the best solutions for longer term users who have developed their preferences over time, but backups solve that provided you can identify both the specific file and the date of initial file corruption.
Posted too soon. My solution only works for 2 out of my 3 licensed machines so not a real solution just a lucky one. My Intel Mac still reported missing licence even after deleting all its preference folder and letting the auto rebuild do its thing. (My other 2 machines are Apple silicon) . So this may be related to a combination of factors linked to licence verification and its anyones guess how that all hangs together regards sequence of events and files to check for a valid licence.
At least i know it is a valid licence as 2 out of 3 work.
Now checking back on machine ids in Authentication manager but Cubase 15 does open OK on the non operating Retrologue machine and that should be the Cubase Pro licence which says retrologue is licensed.
So still not nailed this. have a support request open which Ive just updated but this has been open for 4 days with no response so no additional clues to work with yet.