I don’t have my usb e-licenser or the original software Cubase Pro 7 anymore ( i lost everything). I wish to return but I’m in a bit of a pickle and not sure how to procede.
My plan/hopes was that I could buy a new usb e-licenser thingy and activate it and then get the upgrade to Cubase Pro 11 for £136. I don’t know if that is possible or even realistic, I’m not sure what to do apart from that I have just ordered a new usb e-licenser, any advice on this would be greatly appreciated.
Yes I have a My Steinberg account and both Cubase 7 and the dongle are registered on My Steinberg, but having looked closer at the offer, it seems it’s only an ‘update’ from Cubase 7 I could get for £136, and because I don’t have the original software anymore it looks like I may have to buy the whole thing new again…I hoped that my Cubase 7 might be available to me again as a digital download. I’m currently running my copy of Cubse AI 7 that I got free when I bought UR22 Audio Interface. I’ve just bought a new computer and controller to be able to run Cubase 11, that’s why I would have liked the upgrade deal as cash is a bit tight now.
@Martin.Jirsak might have a download for Cubase 7, i don’t see it listed in the unsupported download sections.
As long as you can reauthorize Cubase 7 on the new dongle using your MySteinberg account, you should be able to pay for the update… you don’t need the original software. Just the license on a dongle.
Ok, thanks. I will get the dongle in a couple days then try get my Cubase 7 license on it, then I’ll try and see if it lets me purchase the Cubase 11 Pro Update.
Thanks again for the help!
you may want to pre-emptively contact support directly via email just to confirm what i’ve told you… They may need to deactivate the license registration to the other dongle - not sure.
I tried to contact support from My Steinberg account, I put in a ticket but that was 18 days ago and I’ve had no reply yet. : ( That’s why I’ve come on here to ask.
all the info is there, although, I would not use up your zero downtime and save it for the future in case of emergency, and instead just try and contact support directly - ‘Submit a Ticket’