Hello, I purchased the Cubase Pro 12 upgrade package, upgraded from Cubase11 to 12, installed it on two PCs, and activated it for normal use, but after two days, the 12 of one of the computers could not run, I opened it When I activate the software, it shows that there are no activated 12 licenses. …

[image] Mark_Elia: But it is normal the list more than 2 code machine? That’s only two machines - each code is 64 characters long, I’d imagine you’re viewing on a portable device so the code is wrapping onto a second line due to lack of screen width. If you spin your device landscape you’ll …

Did either of the PCs install a significant Windows update recently?

It seems so, may I ask which place on the official website can release the authorization, after I logged in the official website, I did not find a place where the authorization can be released

Can the official help me release the authorization of the original computer? Or reset the license and let me reactivate this computer.

If you can deactivate and reactivate both your computers, I’ll delete the activation that doesn’t get updated.

I asked the company to delete all my original activations and then reauthorize me to activate the new computer.

Your company has helped me solve the problem, thank you!

I have similar problem. But there is 6 computers list in my steinberg id. Show used on 3 computers activated How it can be? And how to fix it. I clearly only 2 computers activated. [_20220319_141524]

Hi @Mark_Elia , which version of Steinberg Activation Manager are you using? I’d recommend updating to the latest version as we fixed a bug which might lead to this situation.

Oke, problem solved. Now show used 2 computers. But it is normal the list more than 2 code machine? [Screenshot_20220323-060915~4]

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SAM shows that 3 computers have been activated, but I only activated two

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