Sampler control cannot be activated. Help me

Hello? I have been having problems with the sampler controller for a long time, so I post it on the forum.
At first, after updating from Cubase 10 to Cubase 11, the sampler controller screen was not activated. But that was solved when I created a different account and logged in.
However, another problem has occurred.
As far as I remember, after installing the Waves CR8 Creative Sampler plug-in, if you drag a sample to the sampler controller to see if it crashes, the Cubase is forced to shut down. So I haven’t been able to use it at all.
I need to use this sampler controller to take 808 drill bass recently.
So I updated it to Cubase 12 just in case, but the symptoms are the same. ㅠ.ㅠ
Is there any way?


Select the Sample Track: Sample Track Editor opens in the Lower Zone. Drag and drop the Audio Event from the project to the Sample Track Editor.

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Thank you for your answer. But if you do that, the Cubase will be forced to shut down.


Does it mean Cubase freezes? If this the case…

Generate a DMP file and share it via Dropbox or similar service, please.

Use Microsoft ProcDump utility to generate a DMP file, please.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your harddisk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\ Users \ \ Downloads \ Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase 12:
    procdump64 -e -h -t Cubase12

Nuendo 11:
procdump64 -e -h -t Nuendo11

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exeptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

ZIP and share the DMP file via Dropbox or similar service, please.