Scaling issue with 4k + 1080p monitors

Cubase
,
1

Issue is present with Cubase 9 and 9.5.

  1. Run Cubase on Windows 10 with a 4k main + extended desktop on 1080p screen.
  2. Set scaling on 4k to 150%, 100% on 1080p
  3. Open transport panel, loads in correct scaling on 4k screen
  4. Click edge of transport panel
  5. Transport panel switches to 100% scaling (still on 4k screen)
  6. Change scaling on 1080p monitor to 150%
  7. Transport panel scales up to 150%

It would seem that Cubase gets the scaling settings from a specific monitor as opposed to the screen it’s being displayed on.

Only workaround I have is to keep the scaling on the 1080p at 150%.

Anyone else seen this happen?

2

Sent in a ticket about this 2 weeks ago and no reply from Steinberg, is this to be expected? How long do they usually take to reply?

3

Support has always been very, very slow in my exp.

4

Just a quick post to celebrate the 5 week birthday of my unanswered support ticket :slight_smile:

5

Im having a similar issue with a 4k laprtop screen and a 2k monitor together… hope steinberg could make 4k scaling easy…, or …maybe answer something?
good luck