set up UR 44 and now my MiDI controller wont work

running cubase 9.5 . always used this midi controller with my old C1 interface. starting using the steinberg UR44 today and now im not getting anything. it says active in MIDI Port . but when i use that keyboard and also my SUB 37 which worked fine before it also doesn’t work. im beyond frustrated and don’t know what to do . anyone ??? its also set up to run thru my USB so i dont even see how the interface would affect the midi controller at all.

also when i hit a note on my keyboard it shows that its receiving the data . so wtf