Simon Phillips Kit has gone missing

Virtual instruments Groove Agent
21

@VincePescod
100%, and at this stage, I would urge everyone experiencing this to log the issue with Steinberg Support, or raise a ticket directly via MySteinberg.

22

Usually they donā€™t reply to the ticket. Honestly - Steinberg support is terribleā€¦

So, I really donā€™t know what I need to do.

Does anybody know who can help here on forum? I know that Martin but his on Cubase mostlyā€¦

23

@Philippe_Bono can you help with this strange situation? I donā€™t change anything. Itā€™s just stop showing in GA5. And I am in Cubase 14 on Mac

24

try this one,thats the only thing helped me to solve the issue.

as i dont have MAC, maybe try to find the same file ā€œmediabay3ā€ in mac in ā€œSteinberg MediaBay Serverā€ folder only

NOTE:(there might be other ā€œmediabay3ā€ files in cubase folder etc.. dont delete those)

25

Thanks. But this is really strange way to solve the problemā€¦ :frowning:

Especially on Macā€¦

26

yes indeed, but it worked for me on windows, im not sure if its the same fix for MAC. maybe worth the try

27

i am on mac. just sharing in case it helps.

what did happen to me at some point a few years ago was was i had all these werid issues with GA5 and SP drums after an update. i canā€™t recall exactly what led to this problem.

when I took a closer look in the media bay directory, I noticed that all the SPD files were sym links to the files in downloads folder where the actual SPD content files were. All other files were the actual files of the content. i manually removed the sym links and moved the SPD content files into the media bay directory and fixed up the permissions and ownerships to match the other content files in the directory. ever since then i have not any any problems.

28

Oh, ok. Thanks for the comment. Impved the all libraries of Steinberg Absol 6 to another SSD disk btw. So honestly donā€™t know what I need to do in this way. And itā€™s so strange that Steinberg donā€™t help here as well! Once again - their support is terrible :frowning:

29

At least if enough people log the issue, it may get attention. You canā€™t win the lotto if you donā€™t buy a ticket.

30

Hi Alexander_D,

Please get in contact with our support department. I just asked them, but they didnā€™t find a ticket associated to your email address. Please let me know as soon as you sent the request.

Did you already reset the Media Bay preferences?

Cheers,

Jan

31

Hello Jan. Thanks for be in touch. How I can reset the media bay references? And I need to open the ticket in my Steinberg account, right?

32

Hi Alexander_D,

Please follow these steps to reset the MediaBay preferences:

WIN

ā€¢ Close all programs.

ā€¢ Open the ā€œRunā€ command by pressing the Windows logo key + R.

ā€¢ In the ā€œRunā€ window, type the following path: AppData.

ā€¢ Navigate to the folder: Local\Steinberg.

ā€¢ Locate the folders: ā€œMediaServices,ā€ ā€œSteinberg MediaLib,ā€ and ā€œSteinberg MediaBay Server.ā€

ā€¢ Rename all these folders (e.g., to ā€œx_Steinberg MediaBay Serverā€) to hide them.

The next time you start the program, new folders with fresh preference files will be created, which often resolves the issue.

Mac OS

Please recreate the preferences of the MediaBay. To do this, click on ā€œGoā€ in the Finder menu. Press the ā€œOptionā€ key on your keyboard while the menu is open. This adds the ā€œLibraryā€ entry, which can now be selected. In the Library, open the ā€œPreferencesā€ folder.

Now rename the folders ā€œSteinberg MediaBay Serverā€ and ā€œSteinberg MediaLibā€ under ā€œ/Users//Library/Preferences/ā€ as follows:

ā€œx_Steinberg MediaLibā€

ā€œx_Steinberg MediaBay Serverā€

Upon the next program start, these folders will be recreated, which often resolves the issue.

A support request can be opened in your MySteinberg Account, right.

Cheers,

Jan

2 Likes
33

Thanks. Will try this method for sure.

BTW whe the new folders will be automatically created can I remove these folders? x_Steinberg MediaLibā€ ā€œx_Steinberg MediaBay Server

34

This method worked for me! Thank you very much! As I can understand, now I can remove the renamed folders in Preferences, right?

35

Thanks Jan this worked for me too - SP Jazz Drums Kit now shows - many thanks Vince

1 Like
36

@Alexander_D feel free to delete the renamed folders. :wink:

Cheers,

Jan

1 Like
37

Just updated to GA6, and guess what? Simon Phillips Jazz Drums is gone missing again. :roll_eyes:

The workaround is to open MediaBay in Cubase/Nuendo, find the library location in the left-hand panel, right-click and select ā€œRescan diskā€. I donā€™t know how people without Cubase/Nuendo are going to solve this with only the standalone ā€¦

38

I just followed the recommendataion from @Jan_Riesener and moved the Media directories away. After restarting GA 6 everything is back again, without opening Cubase or Nuendo.

1 Like
39

Tried that now, thanks, that works too!

40

I upgraded to GA6 and my SP Jazz drums is seen fine.

1 Like