"Skin file '' not found!"

Dorico
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1

This is for Dorico Elements 5.0.20 on Windows 10:

I’m getting this error at every startup. If I click [OK] and dismiss the dialog, the the remainder of startup proceeds.

I’ve looked for other posts on this topic and they seem to boil down to “reinstall”. So I’ve reinstalled Dorico 5.0.20 and Halion Sonic 7.0.10 a couple of times using the Download Assistant, to no avail.

I also tried copying the ‘skin.srf’ file from my Dorico 4 installation to my Dorico 5 folders hierarchy, but that completely impeded the startup, so I deleted it.

What else can I do to get over this problem?

Hoping for a simple solution … Here are some details:

Directory listing of ‘Skins’ folder: Empty!

 Directory of C:\Program Files\Steinberg\Dorico5\VSTAudioEngine\Skins

07/19/2023  02:08 PM    <DIR>          .
07/19/2023  02:08 PM    <DIR>          ..
               0 File(s)              0 bytes
               2 Dir(s)  58,296,909,824 bytes free

Excerpt from latest ‘VSTAudioEngine.log’ (i.e. AppData\Roaming\Steinberg\Dorico 5 AudioEngine_64\logs\VSTAudioEngine.log)

2023-07-24 13:03:57 : Use WinRT MIDI
2023-07-24 13:03:57 : Init Skin...
2023-07-24 13:04:01 : Error cannot restore skin!
2023-07-24 13:04:01 : Find Shared Modules...

Skin File Not Found Screenshot 2023-07-20 004514

1 Like
2

Can you operate Dorico anyway?
My recollection is that this is part of some support routine like the audio engine and ostensibly should not affect operation of Dorico other than being a nuisance.

My memory may be incorrect though.
@dspreadbury will know.

Here are a couple of articles that suggest that one should remove Dorico and reinstall it. You may want to Deactivate the present installation first just in case.

Update issue: "Skin file ' ' not found."
3

Hi, it’s true what Derrek says, you could click away that alert and everything should continue normally, however, that would be a nuisance.
On the other hand, I wonder that reinstalling Dorico does not recover the skin file.
Anyway, I’ve zipped up my skin file and attached here. Please unzip and then put into the skins folder.
skin.zip (1.3 MB)

5 Likes
4

This should probably be moved to the organ trade forum (not being church organs) (-;

5

Solved!

I copied ‘skin.srf’ to the ‘skins’ folder, and Dorico started up with no errors. The log file appears to be the same as the excerpt I posted, but without the error message, i.e.

2023-07-25 01:29:48 : Use WinRT MIDI
2023-07-25 01:29:48 : Init Skin...
2023-07-25 01:29:49 : Find Shared Modules...

Other than that, I can’t see any difference in behavior. I went into Play mode and played my current project, and the appearance and performance are the same. as far as I can see.

Thanks, Ulf!

6

I had the same issue with 5.1 and found this thread.
Thank Ulf, your skin file fixed it.

7

That’s good to hear, though actually we still don’t know how it can happen, that the skin file does not get installed properly…
At least it is easy to fix, but overall it is a nuisance that does not need to be.

1 Like
8

This just fixed the same problem for me in Pro 5.1.21. Many thanks Ulf - you’ve brought down the average Dorico user blood pressure here I think! :slight_smile:

2 Likes
9

Same problem. This started happening after an update that took two tries to install. First install ”timed out”, second went normally.

Fix worked though, thanks.

1 Like
11

Ulf:

Uh, this may be a dumb question, but where and which “skins” folder? On my Windows 10 machine, I moved the .SRF file to:
C:\Program Files\Steinberg\Steinberg Library Manager\skins

But I still get the same error.

12

Hi @cundare, not a dumb question at all.
In this case the skin file needs to go to C:\Program Files\Steinberg\Dorico5\VSTAudioEngine\Skins

1 Like
13

I happen to have the error now, I think since I installed version 5.1.50 (Windows). I’m now at 5.1.70, and the problem persists.
Strange how this error can suddenly appear. I’ll try anyway the remedies that you colleagues suggested in the previous posts.

14

Encountered this error for the first time after installing to 5.1.81.2225.
Copying the skin file ULF uploaded to the indicated directory fixed the problem.

What is a skin file?

15

The skin file is a Steinberg internal file format and in this case is even optional, so you could just click that warning away and still everything will work as normal.
The strange thing is, why that file gets lost during an upgrade? We have yet no idea about that. Until we find out, manually copying it is the best solution.

16

Same error message for me after upgrading to 5.1.81.2225 (AudioEngine Version 5.6.42.5), but downloading Ulf’s file and unpacking it under Files\Steinberg\Dorico5\VSTAudioEngine\Skins
fixed the problem.

Skins for audio engine?
17

Muchas gracias, Ulf: Dorico 5, útlima revisión y me ha dado ese problema hoy. Arreglado con tu zip.

1 Like
18

Thank you

19

Welocme to the forum @Evgeny_Zhemtchugov
And you are more than welcome :slight_smile: