So am I eligible for the 12Pro? Am I not? Confused

I tried using the Activation Manager but failed to get the lisence (upgraded to 11 on Jan-18th-2022). When I run the grace period check it says that the following eLisencer is eligible for a grace prtiod update; but show nothing in the dropdown menu (“No Licenses Found”)

Any Ideas?

And what happened to the good old support Steinberg had? Did they quit supporting their products? I could not open a support request :sleepy: :smiling_face_with_tear: