Hi! So I’m having on I am having a similar issue and this is now happening monthly. This time the soft e-lisencer is gone completely. I tried to enter an older activation code and It tells me to download the installation helper. The installation helper always fails. so it never completes.
Anna, are you still on Dorico version 3.5?
This is some crucial information:
I read through that article but I am confused- do I need to upgrade??
After the eLicenser service ends, upgrading your eLicenser-based product to Steinberg Licensing will no longer be possible.
When is the end-of-service scheduled?
The end of the eLicenser service is scheduled for May 2025.
If your computer can support a more recent version of Dorico (and since you’re on Windows, that should certainly be the case), it would be a good idea to update to the latest version of Dorico before the eLicenser servers are switched off.
If nothing else, you will be free of these kinds of problems with the Soft-eLicenser not being reliable on your computer, because Dorico 4 and later use the newer and much more reliable Steinberg Licensing system.
You will also of course benefit from a lot of new features and improvements added to Dorico since May 2020, when Dorico 3.5 was released.
If you are worried about the cost of updating, if you start a 60-day trial of Dorico 5 today, you will have an opportunity to buy an update to Dorico 5 at a reduced price within the trial period.