I recently installed Cubase 11 AI and it’s accompanying elicenser using a download access code that came with a Yamaha MOXF8 keyboard. I have been unable to open Cubase 11 AI even one time because the elicenser doesn’t work, and Steinberg support has not been able to solve the problem. I spent two hours chatting with them, did everything they suggested, and they said they would email me but haven’t, despite my emailing them several times.
What happens is when I start Cubase 11 AI, a popup appears that says,
“eLicenser POS Error Message
An error has been signaled by the Protected Object Server:
File SYNSOACC.DLL could not be located in the Windows system folders”
I wanted to get Cubase 11 pro but I’m concerned I will not be able to use it because the eLicenser won’t work on my computer, and then I’ll just end up wasting more time trying to get a refund from support that takes weeks to email you back. I have a deadline for a composing/production project that is fast approaching and I need a solution asap. Any help is greatly appreciated.
I’m running Windows 10 Home version 10.0.19041 on an Acer Nitro 5 AN515-54-728C
I’ve already reinstalled the elicenser several times, restarted the computer, and performed maintenance tasks whenever prompted by the eLicenser. The license shows up in the eLicense control center.