Hi I purchased Cubase 10 Artist yesterday. After installation my Licence control panel kept on saying Soft-eLicenser is missing.
I checked online support downloaded ELC installation helper, uninstalled, re-installed with no luck of getting it to work.
Does anyone have any idea why is this happening? I created a ticket yesterday,I got mail back saying they’ll contact me in 2 days. With weekend on the way that’s gonna be about 5 days I suppose.
I have a job for a TVC to finish and I am stuck. Can someone please give me advice here?
Yes I tried all those help pages. I actually have soft licence box. But when I enter my activation code,
another window opens, soft licence icon is grayed out and I get a message saying " currently there is no e-licencer connected to your computer
which you can download your licence to. Please connect the appropriate USB e-licencer to your computer".
I tried so many things I’m losing my mind here. 24 Hours past and haven’t heard from customer support yet.I should have purchased pro tools!
That’s something I don’t have. Looking at their speed just answering an email, It would take forever for that thing to get here.
I thought just soft licence was enough these days. I don’t have time to wait for that thing.
I think I’ll cancel my order and go with Pro Tools.
Thanks for your help Prock.
SahinDerun my friend where did you find a download that worked my friend. I’m getting soft e licence damaged beyond repair please delete and reinstall or contact your supplier. I’m raging. Shockingg customer support. Please tell your secret dude
One of the reasons I chose Cubase 11 elements was so that I didn’t have to get a usb-elicenser and the eLCC won’t generate a new soft-elicenser and the eLC installation helper doesn’t create one either.
In fact the eLCih says that is has failed regardless of whether I follow the guidelines or not.
According to the guidelines I shouldn’t have to delete anything in order for it to fix this issue, but that didn’t work so I also tried it after deleting cubase 11 elements and any other products and it still failed.