Check out https://helpcenter.steinberg.de/hc/en-us/articles/206632670-Soft-eLicenser-virtual-license-container-is-missing
Problem: missing Soft-eLicenser
In rare cases, the Soft-eLicenser cannot be created during the installation. If the Soft-eLicenser is missing the activation code needed for the permanent activation of the program cannot be requested. Downloading licenses is also not possible without a Soft-eLicenser (unless a USB-eLicenser is connected).
Solution
The utility ‘eLC Installation Helper’ available below reinstalls the eLicenser Control Center while making sure that the needed and unique Soft-eLicenser will be created.